Director of Operations

Phoenix, AZ, United States

Director, Operations

Mon-Thurs, 6:00 AM-4:30 PM

Goodyear, AZ, United States

$94,100 - $157,000 Annually*

* based on job, location, and schedule

JOB DESCRIPTION

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In conjunction with other members of the senior executive staff, they lead short and long-term strategic planning of the operations to ensure all facility and organizational goals and objectives are achieved.

We are looking for candidates with experience in complex direct to consumer operations. It is imperative that you have experience in leading salaried leaders. Our ideal candidates will be able to demonstrate success using data analytics to drive performance. Having experience working in a heavy automated facility is a plus.

This role is based in our Goodyear, Arizona Customer Fulfillment Center, outside of Phoenix, Arizona. We have two opportunities that are available: Monday through Thursday 6:00 AM - 4:30 PM and Sunday 7:00 PM - 5:30 AM and Monday-Wednesday 5:00 PM - 3:30 AM.

Please include a cover letter stating your interest in either the day shift or night shift . In each of these roles you will report to the Senior Facility Director that runs our entire facility.

What You Will Do

Lead the direction of both Inbound and Outbound operations, ensuring they meet or surpass targets such as Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate goals.

Provide coaching and guidance to executive team members and oversee colleague counseling and coaching activities.

Ensure departments meet or exceed performance standards in safety, cost control, quality, processing efficiency, reliability, and customer service.

Develop and implement short and long-term strategies to improve profitability, productivity, and efficiency across operations.

Continuously assess work processes to identify optimization opportunities and implement improvements.

Cultivate a work culture dedicated to superior customer service.

Establish and uphold procedures and metrics to ensure customer satisfaction levels are met.

Drive and manage organizational growth-related changes.

Analyze activities, costs, operations, and forecast data to gauge department progress toward goals.

Develop training programs and ensure colleague comprehension and adherence.

Foster a safe work environment and enforce safety protocols.

Collaborate with operational leaders to anticipate staffing needs based on volume plans, creating and utilizing staffing tools to adapt to changes in business demand.

Perform additional duties, special projects, or assignments as needed.

Skills You Will Need

Leadership: Ability to lead and direct both Inbound and Outbound operations, setting and surpassing targets while ensuring alignment with facility and organizational goals.

Coaching: Provide effective coaching and guidance to executive team members and colleagues to foster growth and development.

Communication: Practicing open and continuous communication, effectively presenting information in a clear and concise manner to keep others informed.

Problem-Solving: Ability to identify and solve problems promptly and effectively, addressing issues directly as they arise.

Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, Access) and experience summarizing data and outlining directions.

Industry Understanding: Business and intellectual competencies including a strong understanding of warehouse management and supply chain/logistics trends.

Strategic Execution: Ability to effectively plan and execute strategies to achieve desired outcomes.

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience.

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment

Competitive pay and benefits rooted in principles of equity

Performance incentives and annual merit review

Merchandise discounts

Health and Wellness Benefits across medical, dental, vision, and additional insurance

Retirement Savings Plan with 401k match opportunity

Employee Assistance Program (mental health counseling and legal/financial advice)

Resources for continuous learning, career growth, and leadership development

8 paid holidays

Paid Time Off (first year prorated depending on start date)

Tuition reimbursement program

Guild education benefit funds 100% of tuition, books, and fees in designated programs

Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

This position may be eligible for performance-based incentives/bonuses in addition to the attached Benefits. Eligibility requirements may apply based on location, job level, classification, and length of employment. Visit https://bit.ly/3Sy3fOs to see details on benefits.

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