HR Representative (NJUS)
Columbus, OH, United States
Purpose of Position The Human Resources Representative is part of the HR Service Center which is a support function for all of HR. The Human Resources Representative is responsible for managing designated processes and tasks, being a contact resource for all NetJets employees. The Human Resources Representitive has the opportunity grow and develop to become knowledgable within all HR teams.
Tasks and Responsibilities Provide support with inquiries and requests sent to the HR Service Center email box.
Answer calls and respond to voicemails incoming to the HR Service Center hotline within established service level standards.
Responsible for Tier-1 level employee questions. Escalate inquiries as necessary to Tier-2 contacts.
Track inbound/outbound communications with employees through designated tracking/ticketing system to ensure accurate records of Service Center assistance. Monitor open tickets until resolution.
Manage the day-to-day administration of Human Resources assigned processes and tasks.
Work with supervisor on various project work, as requested.
Update documentation of department processes, as needed.
Education High School Certifications and Licenses Years of Experience 2-4 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) Excellent verbal and written communication skills
Customer Service oriented mindset
Ability to multi-task and prioitize workload
Strong Microsoft Office skills (e.g. Outlook, Word, etc.)
Ability to easily master internal technology systems, as needed.
Ability to differentiate between Tier-1 and Tier-2 inquiries and collaborate with
Exceptional organizational skills and prioritization to manage multiple tasks and provide timely responses
Capacity to provide exceptional attention to detail and maintain impeccable records
Strong people and collaborative skills to work with employees and vendors to gain resolution to inquiries
Ability to work with little supervision and take initiative
Associate's Degree, or equivalent work experience preferred