Customer Support Associate, Payroll
, CA, United States
**Customer Support Associate, Payroll**
Remote
Rippling
Rippling is the first way for businesses to manage all of their HR & IT payroll, benefits, computers, apps, and more in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps like Slack, Zoom, and Office 365 all within 90 seconds. Based in San Francisco, CA, Rippling has raised $450M from the worlds top investorsincluding Kleiner Perkins, Founders Fund, and Sequoiaand was named one of America's best startup employers by Forbes (#12 out of 500). ****About Rippling****
****About The Role****
We are building a world-class Payroll Support team committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
**What You'll Do:**
* Take charge of customer payroll issues from start to finish - while working in a dynamic and fast-paced environment
* Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers
* Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
**Qualifications:**
* Bachelor's degree in any discipline with strong academic performance
* 2+ years of work experience in a customer/client facing role
* Minimum 1 year of experience working with payroll concepts and practices (certifications a plus)
* A track record of:
+ operating in a time sensitive environment
+ learning something new / synthesizing lots of information
+ working in cross-functional environment
+ clearly expressing a point of view (oral and written)
+ flexibility with changing job duties and responsibilities
+ excellent at time management and prioritizing tasks
* BONUS:
+ Experience with SalesForce, Zendesk, Jira or related tools
+ Payroll industry certification(s): Certified Payroll Professional (CPP) or Fundamentals of Payroll Certification (FPC)
*#LI-remote*
**Even if you dont meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.**
***Rippling is an equal opportunity employer.***
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