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Cross Screen Media
Alexandria, VA, United States
About the Role: Are you looking to build experience working in the political space? This is a great opportunity to get exposure working with a variety of high profile political/public affairs clients at the federal, state, local levels! As a Political Account Coordinator on our Customer Success team, you’ll gain experience helping our customers pl
Job Source: Cross Screen MediaCross Screen Media
Alexandria, VA, United States
About Cross Screen Media Plan, activate, and measure CTV and Linear TV at the local level. We deliver closed-loop solutions across local TV and video advertising to help buyers and sellers succeed in the Convergent TV space. About the Role We are looking to grow our political accounts team with highly organized self-starters who possess a startu
Job Source: Cross Screen MediaLeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Clarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCTrigenx
Washington, DC, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxClearPoint Strategy
Arlington, VA, United States
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillWashington, DC, United States
Customer Success Coordinator page is loaded Customer Success Coordinator Apply locations Wisconsin, United States West Virginia, United States Remote - Alaska Washington, DC Arkansas, United States time type Full time posted on Posted 3 Days Ago job requisition id R0025019 PlanCompare Edge Customer Success Coordinator is a client support role that works directly with PlanCompare Edge clients to onboard, train and maintain their PlanCompare Edge SaaS platform. This role works across the entire company to ensure Client needs are met. It also works closely with PlanCompare Edge Customer Success Manager that oversees program needs are met. We are looking for a collaborative problem solver that enjoys working with people.
Onboard new and existing clients: Introduce clients to Medicare Edge Platform and onboarding process and procedures. Manage client and internal team timelines to ensure a timely delivery of the finished platform.
Continuously educate clients on platform and Connecture process through individual issues, client training, and platform education
Issue resolution: Problem solve and work with client and internal teams to timely resolve platform issues while keeping all parties informed.
Maintenance and Customer Service: Provide exceptional customer service via the telephone and/or Internet (e.g., support tickets, hotline, email). Communicate with the customers and update them on issue status and resolution.
Monitor and evaluate project activity and report on progress to project managers and leadership.
Handle customer inquiries and resolve support inquires. Coordinate with customer for replication steps and triaging information. Communicate internally with CSM and internal teams to replicate and resolve client reported issues and regularly provide updates to clients.
Assist with regular reporting, data file collection, validation and SLA’s.
Improve internal processes to better run the Medicare Edge program.
Work as a team. Our immediate team and Connecture as a whole.
Work across the entire company to ensure program success and client requirements are met.
Maintain client SLA and project timelines for a scheduled site launch and timely issue resolution.
Support, when needed, other teams and cross functional projects.
Skills required:
Project management, critical thinking, problem solving, resolving issues, setting customer expectations, customer training support, and building customer relationships.
Logically thinking through customer problems, and issues to problem solve and determine the underlying issue and resolution.
Ability to follow instructions well and quickly adapt to changing priorities
Self-starter, ability to manage to deadlines with little to no direct supervision
Ability to self-research through Connecture’s online educational tools and other resources
Verbal and written communication
Listening and problem-solving skills; ability to proactively address issues and coordinate solutions
Ability to multi-task and work in a fast-paced environment and prioritize
Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests,
Ability to escalate as appropriate
Work within the ebbs and flows of the implementation cycle/calendar
Supervisory Responsibility:
This position has no supervisory responsibilities.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to recognize areas of improvement and propose those to the team for continual process improvement
Collaborative team player
Willing to take risks
Accountable
Quick learner
Microsoft Office products, including Word, Excel, Outlook a plus
Atlassian suite of products experience a plus
SaaS implementation experience a plus
Medicare industry knowledge a plus
Ideally 1-3 years experience managing customers, but not required.
Working Environment:
This is a remote position. You must be able to self-motivate and work unsupervised with regular check ins and deadlines. This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Expected Hours of Work:
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.
Travel:
Annual
AAP/EEO Statement
Harris Computer is an EEO/AA/Disability/Vets Employer.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Customer Success Coordinator jobs in Washington, DC, United States
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