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Vultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotSnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicPrime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.Memfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.R-Zero
San Francisco, CA, United States
About R-Zero R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diver
Job Source: R-ZeroSan Francisco, CA, United States
ABOUT SWING: Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. By establishing a marketplace that facilitates seamless connections between substitute teachers and schools, Swing aims to streamline the pathway for K-12 schools and districts to access reliable, top-tier substitute teachers when they're needed most.
At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. This belief is deeply ingrained in our organizational identity, embodying Living DEI (Diversity, Equity, and Inclusion) as one of Swing's Four Core Values. We committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education, and our Core Values please click here.
POSITION SUMMARY: As a Customer Success Manager (CSM) at Swing, you will thrive by building deep, trust-based interpersonal and professional relationships with our customers: CHROs, Asst. Superintendents, and Directors of HR at public school districts and charter networks. You will help them develop strategies to succeed at filing teacher absences by leveraging Swing’s platform and substitute teacher marketplace, aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. The ideal candidate for this position loves life, and face-to-face meetings with customers, is empathetic, curious, a phenomenal listener, and unflappable. To succeed in this role, you must be an expert at building business relationships, understanding customer’s needs, and being able to balance account retention and revenue expansion with customer delight. This role reports to the Director of Customer Success and carries a revenue quota.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Build and manage strong relationships with senior leaders, administrators, site personnel at both schools and central offices to earn their trust and ensure open communication and transparency.
Ensure that our customers are achieving their desired outcomes and that their issues and questions are addressed promptly
Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to identify revenue growth opportunities, diagnose customer health, and bring valuable insight to client conversations
Prioritize accounts by growth opportunity through qualitative and quantitative data analysis
Provide data insights and best practice recommendations to a variety of client segments, from large districts to small individual school sites
Work cross-functionally with Sales, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met and resolved
REQUIREMENTS AND QUALIFICATIONS: You excel at building relationships by establishing rapport, listening, and earning your customers’ trust
You are willing to travel up to 25% of the time to get to know your customers in person, whether at their offices, conference, and other industry or Swing events
Experience in education or edtech a strong plus
You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
You are driven to exceed customer expectations
COMPENSATION: Base Salary $84,000 with variable component to bring On Target Earnings total to $100,000-$110,000.
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
Medical/dental/vision benefits
Flexible Time Off (FTO)
Paid holidays
Parental leave
Stock options
Professional development reimbursement program
Co-working membership reimbursement
Mission-driven work
Fun, collaborative, balanced culture
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a remote position.
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Customer Success Manager jobs in San Francisco, CA, United States
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