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Vultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronR-Zero
San Francisco, CA, United States
About R-Zero R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diver
Job Source: R-ZeroSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Memfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultPrime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.SnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicWiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.San Francisco, CA, United States
What is Amplemarket all about?
Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
Amplemarket is looking for an experienced and enthusiastic Manager of Customer Success. As a Success Manager you will be leading a team of CSMs to ensure client satisfaction. You will play a crucial role in shaping our company's success, working directly with the founders to achieve our goals and drive business growth.
You will:
Provide guidance, coaching, and mentorship to a team of CSMs.
Develop and implement strategies to drive customer engagement and satisfaction.
Monitor customer health and implement retention strategies to minimize churn.
Identify opportunities for upselling and collaborate with the sales team to drive revenue growth.
Gather customer feedback and work closely with product development teams to drive product enhancements.
Identify and nurture customer advocates who can serve as references, participate in case studies and contribute to marketing efforts.
Utilize customer data and analytics to identify trends, track key performance indicators and make data-driven decisions.
Continuously assess and optimize CS processes and workflows to increase efficiency and effectiveness.
Identify and implement tools, technologies and resources to support the team's success.
Who we're looking for:
+3 years of experience in a customer success role, preferably in the B2B SaaS industry.
Prior experience in a leadership or management position is strongly preferred.
Ability to inspire and motivate a team, set clear expectations and provide constructive feedback.
Excellent coaching and mentoring abilities to help develop the skills of individual team members.
Strong focus on achieving and exceeding targets.
Exceptional written and verbal communication skills.
Fluency in English is required.
Ability to effectively communicate with customers, team members and stakeholders at all levels of the organization.
Comfortable working in a fast-paced startup environment with changing priorities.
Ability to adapt to new technologies and processes quickly.
A solid understanding and interest in technology.
A little more about Amplemarket:
We are a post-Series A start-up
We are backed by YCombinator
Fast growing startup with product market fit
Founders also created https://fermatslibrary.com
You can listen more about us here: https://bit.ly/2W7fVDR
We offer:
Nice work environment
Competitive Salary
Health Insurance
Stock Options
Annual Company Trip in a secret location
and more!
Amplemarket is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!
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Manager of Customer Success jobs in San Francisco, CA, United States
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