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Director, Product & Customer Experience | Education

Charlotte, NC, United States

Red Ventures is seeking a Consumer Experience Director to join our Education team! At RV-Education we inspire and empower people to improve their life trajectory through education. We are focused on serving the adult learner and helping them discover both the right career fit and the best education program to meet their needs.

Utilizing data, you'll develop informed points of view and define KPIs to measure the success of our business. You'll work closely with our supporting teams such as Creative and Tech to scope deliverables and sequence roadmaps that will bring your team's vision to life.

We believe that diverse, inclusive teams are better teams. Think of the bullets below as guidelines: if you only partially meet the qualifications on this posting, we encourage you to apply anyway!

This is a hybrid position located in our Charlotte, NC or San Juan, PR office.

What You'll Do:

Contribute critical thinking and challenge the status quo as an influential member of the Education team.

Lead and develop a team of analysts to develop and implement transformative on-site testing initiatives and enhancements to the experience

Own the business cases for new and enhanced consumer experiences including evaluation and execution of strategy, monetization and KPIs.

Analyze consumer, and other business data to inform your point of view and to track success.

Collaborate with other business leaders to ensure your strategy aligns with the broader goals for growth

Foster a culture of success, innovation and inclusivity across your team.

What We're Looking For:

5+ years of business experience in a highly quantitative and analytical environment, preferably product digital development or onsite experience.

Track record of developing and executing business cases and products that consider business strategy, consumer needs, feasibility, time to launch, economics, ROI, competition and more.

Comfortable utilizing data to make real-time decisions.

A motivational team leader with a demonstrated ability to manage and develop junior and mid-level analytical talent focused on product innovation.

Strong bias towards action; eager to drive initiatives forward autonomously, seeking feedback as the need arises and leveraging resources (directly and indirectly).

Comfortable in a fast-paced and often changing environment, with an inclination to learn new skills to solve new problems.

An influential communicator across senior executives, leadership peers and your direct team.

Demonstrated ability to exhibit servant leadership by consistently making direct contributions; ability to operate at both strategic and execution levels.

Passionate about understanding customer behavior and enhancing the quality of digital interactions and product lifecycle.

Humility and a sense of humor!

Compensation

Cash Compensation Range: $130,000.00 - $210,000.00*

Note actual salary is based on qualifications and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Paid Time Off

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Who We Are

Founded in 2000, Red Ventures is a portfolio of growing digital businesses that bring consumers and brands together through integrated e-commerce, strategic partnerships and many proprietary brands including Bankrate, AllConnect.com and Reviews.com. Headquartered south of Charlotte, NC, Red Ventures has over 3000 employees in offices across the US, as well as London and Sao Paulo. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice

Questions about this Privacy Notice can be directed to [email protected]. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

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Director, Product & Customer Experience | Education jobs in Charlotte, NC, United States

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