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[Full Time] Customer Success Manager at Rippling (United States) | BEAMSTART Jobs Customer Success Manager Rippling United States
Date Posted
26 Jun, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
No
Stock Options
No
Vacancies
1 available
About Rippling Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200 million from top-tier investors, including Founders Fund, Kleiner Perkins, Initialized Capital, Threshold Ventures, and Y Combinator.
About The Role Rippling's Customer Success team is changing the way small businesses and startups manage employees – helping eliminate the administrative work of running a company.
We are Rippling’s sherpas – both for our customers and colleagues. We bring customers along on the journey by proactively deepening the value of their implementations via consultation, change management, and self-serve tools. We champion customer needs and help colleagues achieve our ambitious product vision.
What You'll Do: Manage the customer relationship post-implementation
Deeply understanding your customers’ use cases
Consult with customers on Rippling platform administration and best practices
Support customer change management plans and execution
Manage support escalations and critical issue triage
Own the renewal process
Develop best practices and customer enablement materials
Work closely with Sales and Marketing to celebrate customer champions and expand Rippling services at current accounts
Work closely with Product, Engineering, and Product-Marketing to improve the product and launch new features and verticals
Pitch in on all sorts of things – nothing is not your problem!
Qualifications: 2+ years of SaaS experience in customer success, account management, or implementation
Passion for helping customers and colleagues
Stellar written and verbal communication skills
Interest in actively working with product and engineering teams
Ruthless prioritization and time management
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organizations, responsibilities
If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.
Benefits:
Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits
Uncapped PTO
Flexible work hours
Generous parental leave
Transgender health insurance coverage
Great compensation package (salary, equity)
Meeting-light culture
Onsite meals
Rippling is an equal opportunity employer.
About Rippling Magically Simplify Your HR & IT Company Size: 501 - 1000 People Year Founded: 2016 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Customer Success Manager jobs in San Francisco, CA, United States
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