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Sierra Solutions
new york city, ny
Job Summary Our client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite). Primary Responsibilities Respond to technical support requests, troubleshoot, resolve
Job Source: Sierra SolutionsRussell Tobin
paramus, nj
The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months Plus Type: Contract to Hire Pay Rate Range: $20/hr -$25/hr on W2 (DOE) Descr
Job Source: Russell TobinLHH
united states
LHH Technology has partnered with an amazing non-profit organization whos mission centers around creating positive change within the community. They are seeking a entry level IT Specialist who will be responsible for basic computer networks, op systems and working with their users on a regular basis. Responsibilities Installs, configures, and mai
Job Source: LHHSystem Soft Technologies
united states
This role is 100% Remote. This is an IT Help Desk role for the HEALTHCARE Industry. Comments/Notes: 100% remote 6 month CTH (Will convert or extend depending on performance) 5 positions class starts in February 18/hr pay Job Description: Position Purpose The CSRM IS Technical Support Specialist serves as a resource and local primary point of cont
Job Source: System Soft TechnologiesPomeroy
united states
We are currently seeking a System Administrator . The System Administrator will provide excellent service and meet client needs while offering effective technological solutions to the organization with a focus on Active Directory and M365 Administration. General Function: maintains, and troubleshoots required client software and hardware to per
Job Source: PomeroyThe Phoenix Group
new york city, ny
The Remote IT specialist will support the client technology and operational needs. The IT Support Specialist will be part of our managed services department to help support small to medium sized businesses with all technology support needs. The IT Specialist will have a diverse level of expertise providing Level 3 support to client's technologies,
Job Source: The Phoenix GroupAVASO Technology Solutions
united states
Position: - Information Technology Support Specialist Employment Type: - Full Time Employment Role: - Onsite Location:- Westborough, Massachusetts, United States Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve chal
Job Source: AVASO Technology SolutionsGood Day Farm
united states
Summary The IT Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person
Job Source: Good Day Farmunited states
Information Technology Support Lead role entails providing comprehensive hardware and software assistance to all members of the firm. This role involves maintaining, configuring, installing, and relocating computer hardware, while also acting as a focal point for addressing complex issues. The Engineer will be responsible for planning and executing projects in line with the objectives of the department. Office Leads will oversee the operation of office networks and IDF room, including managing vendor accounts, deploying network devices, and troubleshooting hardware issues. Additionally, they will play a pivotal role in onboarding new users by configuring, supplying, and providing training on the firm's hardware.
Primary Responsibilities
Address user issues logged through our ITSM tool, ServiceNow, and manage tickets throughout the resolution process.
Monitor and ensure timely resolution of all tickets in the queue, including escalations.
Handle the relocation, configuration, installation, and setup of computer equipment, operating systems, and application software.
Diagnose and resolve hardware and equipment failures.
Offer user support for Apple device hardware and management systems.
Maintain accurate equipment inventories.
Contribute to or execute projects as required, including conducting research and data collection.
Ensure workstations are protected against malware and facilitate antivirus updates.
Mentor Level I and II technicians and serve as an escalation point for complex issues.
Provide Audio Visual (AV) support for conference rooms and multi-location AV conferencing.
Conduct diagnostic checks on AV equipment and ensure its proper functioning.
Undertake any other duties as assigned.
Required Skills and Qualifications
Proficiency in troubleshooting and utilizing various technologies, including but not limited to Active Directory, antivirus software, Apple devices, Cisco Phones/Polycom, LAN/WAN/VLAN systems, MS Office Suite, printers, and Windows OS.
Experience in installing, configuring, and troubleshooting computer hardware.
Strong problem-solving abilities, particularly with Microsoft Office and typical desktop applications.
Excellent customer service and communication skills, with the ability to explain technical issues in simple terms.
Familiarity with Project Management processes and ITIL frameworks.
Willingness to share knowledge and mentor others.
Education and Experience
4-7 years of experience in computer hardware configuration and repair within a network environment.
At least 3 years of customer service-focused experience in end-user computer support.
High school diploma required; Associate's Degree in Computer Science or related field preferred.
A+ certification is a plus.
Additional Information
Physical requirements include the ability to lift and carry up to 30 pounds, and stand or walk for a minimum of 4 hours per day.
Flexibility to split time between offices in San Francisco and Menlo Park.
Availability to work outside standard business hours and participate in on-call shifts.
Salary Range $127,000-$130,000k
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment
Information Technology Support Team Lead jobs in united states
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