director, operations and implementation - Siren Retail

Seattle, WA, United States

Now Brewing: director, operations and implementation – Siren Retail

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee, but that also brought a feeling of connection.

We are known for developing extraordinary leaders who share this passion and are guided by service to others. As a place for community, gathering, and dynamic shared experiences, Siren Retail plays an important role in the broader Starbucks portfolio. Siren Retail celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Princi Kitchens across the US.

This job contributes to Starbucks success by acting as an advocate for Siren Retail by strategically leading the planning, development and implementation of products, systems, and programs. This partner delivers the Starbucks Siren experience that enhances and grows the value and appreciation of the brand. Provides consulting leadership enterprise-wide to identify and optimize performance. Models and acts in accordance with Starbucks guiding principles, missions, and values.

Responsibilities and essential job functions include but are not limited to the following:

Leadership

Setting goals for the work group, developing organizational capability, and modeling how we work together.

Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

Supports the implementation of Company programs, procedures, methods, and practices to promote Starbucks key messages and achieve a competitive advantage.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results.

Approves operational planning and execution for promotional programs and initiatives.

Approves rollout strategies for all new products, programs and systems.

Develops specific goals and timelines for the implementation team consistent with the Company's business strategies.

Establishes objectives, scope and timelines for department projects.

Estimates resource requirements as part of the annual planning and budgeting process and prepares quarterly forecast updates.

Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.

Prepares long-term plans for improving efficiency and effectiveness of planning and implementation for the business channels products, programs and services while maintaining a high-level of customer support for relevant customers (internal or field partners, licensees, distributors and/or operator customers).

Prepares, communicates, and educates client groups and team on changes in policies and practices within the organization.

May lead internal operations communications.

Business Requirements

Consults directly with cross-functional leadership on implementation work that impacts Retail North America.

Coordinates implementation assignments so each department at the Starbucks Support Center has a representative from the department to provide direction on programs.

Meets regularly with key stakeholders to provide information, data and recommendations to support the decision- making process.

Facilitates the prioritization process and monitors new activities to ensure proper allocation of resources in support of overall business objectives.

Meets regularly with key stakeholders, including Support Center and field leadership, to exchange information, data and recommendations to support implementation, identify and resolve distinct ecosystem challenges and facilitate decision-making and decision-making processes.

Partner Development & Team Building

Providing partners with coaching, feedback, and developmental opportunities and building effective teams:

Challenges and inspires partners to achieve business results.

Conducts and ensures the completion of performance reviews.

Ensures partners adhere to legal and operational compliance requirements.

Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions

Provides coaching, direction, and leadership support to team members to achieve partner, business and customer results.

Summary of Experience

Internal communications management 5 years

Project management 5 years

Strategic planning 5 years

Regional field director or equivalent 2 years

Progressive experience managing varied field initiatives or implementation projects

Required Knowledge, Skills, and Abilities

Expected to travel at minimum 25% of the time to Siren Retail markets (approx. 1 week/month)

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].

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