Information Technology Help Desk Technician
united states
Title: Jr. IT Help Desk Associate
Location: Garden City, New York (Long Island) – Hybrid
Salary: $45K-$50K + OT
Growing Insurance Company Seeks Jr. IT Help Desk Associate to Join Their Team!
Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Data entry functions as needed
Follow standard help desk procedures
Log all help desk interactions
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Inform management of recurring problems
Perform special tasks as directed by senior technical management
Responsible for all print room operations, including paper and toner inventory
Stay current with system information, changes and updates
Meet objectives & goals set forth by management
Education, Skills & Experience :
Knowledge of Windows Desktop operating systems
Knowledge of Microsoft Office product suites
Basic Networking concepts and technologies (DHCP, DNS, TCP/IP)
Remote access technologies (VPN, terminal services)
Basic Active Directory administration
Basic technical troubleshooting skills.
VMWare virtualization
Basic Exchange administration
Basic Linux knowledge
A high school diploma or GED is required
Ability to lift & move up to 50lbs (computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper)