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Memfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultPrime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.SimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.SnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicR-Zero
San Francisco, CA, United States
About R-Zero R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diver
Job Source: R-ZeroVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronSouth San Francisco, CA, United States
Claritas Rx is a digital health venture that clarifies the challenges of specialty biopharmaceutical products in the marketplace. Our mission in today’s highly complex specialty networks is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.
At Claritas Rx, Customer Success Managers own the customer relationship and are responsible for the overall success of their clients. CS Managers oversee the successful execution of data partner onboarding, implementation of custom elements and ongoing data and consulting. Our CS Managers are active advisors to both our customers and our broader CS team. They are data curious, enjoy analytical problem solving, are learning-oriented and enjoy coaching and collaborating with other team members to solve a variety of business problems.
Key Accountabilities
Responsible for the client’s overall success.
Manage day to day operations as the main point of contact and overall program & project manager (including confirming and documenting requests).
Facilitate internal and external customer meetings, including preparing agendas, documentation and follow up.
Collaborate closely with customers from across several functional areas to understand their needs and translate them into creation of new product features and enhancements to existing product features.
Manage relationships with internal groups (Business Analyst, Solutions Architect, Data Ops, Dev etc) to facilitate customer needs and requests and triage accordingly.
Manage roll-out of new product features to customers, including training relevant users and communicating updates with management.
Ensure data quality in customer deliverables via rigorous quality review prior to release and ongoing during subscription.
Play key project management role in new customer implementations.
Serve as a subject matter expert on commercial data for our customers and identify opportunities to use data in our solution to solve customer business challenges.
Manage UI/UX of customer-facing layer of product, including managing various role interfaces and creation of reports and dashboards as needed.
Serve as a subject matter expert on commercial data for our customers and identify opportunities to use data in our solution to solve customer business challenges.
Organize and train team members, mentor and develop junior members.
Work with the Product team to inform portfolio of product features across customers, to leverage synergies and maximize scalability of product.
Contribute as needed to Claritas’ growth in other areas including business development, communications, marketing, training, finance, and human resources.
Required:
Deep knowledge of biopharmaceutical marketing, managed markets or distribution
A creative approach to analytical problem-solving and a relentless passion for quality
Excellent written and oral communication
Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel
Track record of building customer relationships and managing client-focused projects and demonstrated capabilities in:
Problem solving and resolution
Project management and organizational skills
Expectation Setting
Listening and Seeking to Understand
Verbal and written communication skills
Solution Knowledge
Empathy
Grit - Tenacity
Preferred:
5+ years of experience in a healthcare consulting role.
Experience with Claritas in the use of Quickbase to support client programs.
Familiarity with healthcare data sources (transactional, clinical, behavioral).
Experience in a commercial capacity at a pharma/biotech manufacturer or health techp a plus.
MBA or other related graduate-level degree a plus (including public health, engineering/ops, IT or statistics-related training).
Join Us
We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
In addition to our great environment, we are offering $100,000k-$127,000k salary per year , a rich benefits package, and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send your resume when applying to the position of interest. We are an Equal Opportunity Employer.
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Customer Success Manager jobs in South San Francisco, CA, United States
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