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NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Customer Success Manager – WEM Portfolio The
Job Source: NICERetarus
Secaucus, NJ, United States
Become Customer Success Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus
Job Source: RetarusReachRx
New York, NY, United States
ReachRx is transforming the way medical practices access pharmaceutical information. The ReachRx platform leverages A.I. to provide an intuitive search interface for practices to stay current on the latest treatments, make more informed clinical decisions, and ensure patients get on therapy as quickly and cheaply as possible. We are revolutionizin
Job Source: ReachRxRoots Automation, Inc.
New York, NY, United States
Customer Success Manager The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams. Our id
Job Source: Roots Automation, Inc.Giftogram
Parsippany, NJ, United States
Giftogram is hiring a Customer Success Manager About Us Let’s face it - it feels good to get paid! Whether you’re a leader who wants to reward an employee for a job well done, a research firm incentivizing and encouraging study participation, or a business thanking a long-time customer for their much-appreciated loyalty, Giftogram is here to help y
Job Source: GiftogramNedelcu & Company
, United States
Nedelcu & Company, a leading management consulting firm specializing in executive search and leadership consulting, is seeking a highly motivated and dynamic Customer Success Manager to join our team. With a strong focus on delivering exceptional executive search and leadership consultancy services, we strive to exceed client expectations and contr
Job Source: Nedelcu & CompanyTerminal 49
, United States
Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the por
Job Source: Terminal 49Flowcode
New York, NY, United States
Flowcode is the offline to online conversion platform, frictionlessly converting fans to brands. Privacy-compliant, ultra-fast, and designed with intention, Flowcode is the number one trusted QR and Offline to Online conversion platform. Founded by the former CEO of AOL and President of Google Americas, we are a team of experienced executives, star
Job Source: FlowcodeJersey City, NJ, United States
Job Description Job Description Salary:
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
POSITION SUMMARY
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.
POSITION RESPONSIBILITIES
· Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
· Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
· Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
· Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
· Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
· Ability to evaluate processes and continually seek improvement ideas
· Assist with special projects as assigned by leadership
POSITION QUALIFICATIONS
· Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
· Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
· Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.
· Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
· Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.
· Ability to adapt and change with the needs of the business mindfully and tactically.
· Proven ability to establish and maintain strong Internal and external partnerships.
· Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients.
· Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer.
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Customer Success Manager jobs in Jersey City, NJ, United States
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