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NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Customer Success Manager – WEM Portfolio The
Job Source: NICENeptune Retail Solutions
Jersey City, NJ, United States
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsRetarus
Secaucus, NJ, United States
Become Customer Success Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus
Job Source: RetarusRoots Automation, Inc.
New York, NY, United States
Customer Success Manager The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams. Our id
Job Source: Roots Automation, Inc.Nedelcu & Company
, United States
Nedelcu & Company, a leading management consulting firm specializing in executive search and leadership consulting, is seeking a highly motivated and dynamic Customer Success Manager to join our team. With a strong focus on delivering exceptional executive search and leadership consultancy services, we strive to exceed client expectations and contr
Job Source: Nedelcu & CompanyTerminal 49
, United States
Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the por
Job Source: Terminal 49Flowcode
New York, NY, United States
Flowcode is the offline to online conversion platform, frictionlessly converting fans to brands. Privacy-compliant, ultra-fast, and designed with intention, Flowcode is the number one trusted QR and Offline to Online conversion platform. Founded by the former CEO of AOL and President of Google Americas, we are a team of experienced executives, star
Job Source: FlowcodePerchwell
New York, NY, United States
Who We Are Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry's foundational data, Perchwell builds a modern software suite to empower real estate professionals to do their best work, provide differentiated service to their clients, and grow their businesses. Backed by F
Job Source: PerchwellNew York, NY, United States
ReachRx is transforming the way medical practices access pharmaceutical information. The ReachRx platform leverages A.I. to provide an intuitive search interface for practices to stay current on the latest treatments, make more informed clinical decisions, and ensure patients get on therapy as quickly and cheaply as possible.
We are revolutionizing the $60 billion dollar, primarily analog, pharmaceutical sales model by digitizing the relationship between doctors and drug manufacturers. By simplifying access to crucial pharmaceutical information, we are not only supporting physicians but improving the lives of patients.
We are looking for an experienced Customer Success Manager to join our fast growing team. You will be responsible for building and maintaining strong relationships with our clients, who are mainly Healthcare professionals and medical practices. This is an exciting opportunity to act as an advisor to our clients, inform product development, and help change the way patients are treated!
Responsibilities
Oversee all steps of the customer journey from onboarding to re-engagement
Develop and implement customer success strategies to drive product adoption and customer loyalty
Design and distribute training materials to ensure users have full knowledge of product features
Monitor user behavior to identify risk factors to avoid churn and increase retention
Collaborate with practice sales and product teams to ensure a seamless customer experience
Establish and monitor key performance metrics
Handle escalations, client issues, and resolutions in a timely manner
Requirements Minimum of 2 years of experience in customer success, preferably within healthcare or medical practices
Experience implementing digital solutions within medical practices
Excellent communication and interpersonal skills
People skills - must be patient, professional and able to comfortably engage on the phone and over email
A startup mindset (collaborative, iterate and adapt quickly)
Ability to travel to customers as required
Bachelor's Degree
$60,000 - $100,000 a year
Compensation and Benefits
ReachRx compensation consists of salary, equity and benefits.
- The expected salary range for this position is $60k-100k
- Equity - On top of this position's salary, equity will be a component of the total compensation
- Comprehensive medical, dental, and vision insurance for you and your dependents
- 401(k)
- Additional Perks: WFH stipend, one medical, etc.
About ReachRx
ReachRx recently raised a $4M Series Seed led by SignalFire with participation from amazing individual investors like Flatiron Health founder Zach Weinberg, the founders of Komodo Health, a top AI researcher at Meta, and many more.
Customer Success Manager jobs in New York, NY, United States
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