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Latitude Inc.
Austin, TX, United States
This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication
Job Source: Latitude Inc.Reperio Human Capital
Austin, TX, United States
Technical IT Support Engineer 100% Remote $70-90k We have partnered with an up and coming software company that specializes in the encryption and cloud security space. Started by just 6 people around 15 years ago they re-branded in 2017 after receiving significant investment and were able to grow from 40 people to just over 120 today. They have bee
Job Source: Reperio Human CapitalNHRG, Inc.
Austin, TX, United States
Job Description Job Description Hybrid On-Site/Remote - Austin, TX WORK DESCRIPTION: Provides technical assistance and support over the phone for applications and hardware problems in the Help Desk/Service Desk Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, installs, maintains,
Job Source: NHRG, Inc.Zowta, LLC
Austin, TX, United States
Technical Support Engineer - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia
Job Source: Zowta, LLCLatitude, Inc.
Austin, TX, United States
This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication
Job Source: Latitude, Inc.ShipperHQ
Austin, TX, United States
Technical Support Engineer - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australi
Job Source: ShipperHQTrammell Venture Partners, L.L.C.
Austin, TX, United States
Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to educate clients on best security practices, and cold storage solutions for institutions and
Job Source: Trammell Venture Partners, L.L.C.WalkMe™
Austin, TX, United States
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. As a Technical Support Engineer, you wi
Job Source: WalkMe™Austin, TX, United States
We are looking for an energetic Technical Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT to ensure hardware and software meets their standards.
This hybrid position requires access to hardware and is open to applicants local to either of our offices: Washington D.C. Metro area or Austin, TX.
Duties and Responsibilities
Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist employees with general IT issues such as email, wireless, and other IT product
Assist customers with technical issues related to Bluesight products and solutions
Resolve issues, maintain high-end customer satisfaction and confidence
Analyze application data and ensure accuracy with resolutions
Security assessments and remediation
Other duties and technical projects as assigned
Qualifications and Requirements
Bachelor's degree required. Electrical or Computer Engineering Degree Preferred
2-3 years of experience in administering and/or troubleshooting issues related to hardware, IT systems, and networks
Advanced network troubleshooting abilities required - you should be comfortable with Wireshark (or similar) and be able to quickly and correctly troubleshoot local networks
Experience with Linux server administration strongly preferred - you should be comfortable with Linux file structures, networking, process management and general configuration best practices.
RFID hardware experience preferred
A+ or Net+ or equivalent certifications strongly preferred
CCNP or CCNA certification preferred
Healthcare experience a plus
Strong attention to detail, analytical, and problem-solving skills
Professional and polite demeanor
Knowledge and experience within a SaaS environment is preferred
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Technical Support Engineer jobs in Austin, TX, United States
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