Tata Group Looking for Sales Manager – NPS Non Sourcing at India
, IN, United States
JOB DESCRIPTION
Position Overview
Position Title: Sales Manager – NPS Non Sourcing
Department: Direct Distribution – NPS
Level/ Band: 401
Role Summary:
Organizational Relationships
Reports to: Area Sales Manager
Supervises: RM
Job Dimensions
Geographic Area Covered: As per mapped branch & city
Stakeholders Internal: NPS Sales Force
External: Consumers
Key Result Areas
Distribution Deliverables
Manage a team of 6 – 10 Relationship Managers under the NPS vertical.
Ensure team is run in full strength and hire/replacement RMs as per budgeted strength communicated.
Achieve sales targets on ANP as per budgets allocated
Implement training road map and ensure all RMs are well trained as per needs and organizational objectives.
Implement Needs based Selling and Activity Management processes among RMs.
Ensure Goal sheets and performance review process is in place within timelines.
Support the business planning and implementation process for the business with the Manager.
Submission for required reports as per the time lines.
Review with ASM as per agreed periodicity.
Business Results
Monitor and evaluate achievement of targets against the following parameters: ANP / WNBP Productivity per RM Case rate Average Case Size Activity Ratio Attrition
Monitor, control & evaluate the activity of the RM through Activity Management System and Lead Management System.
Achieve the Team Cross Sell/ Up-Sell Targets from the orphan customer base allocated to the team.
Meeting service related goals and achieve renewal, reinstatement and resulting Persistency objectives for the team of RMs.
People Development
Enable superlative performance standards through alignment of the team with the organization’s objectives as communicated from time to time.
Ensure clear communication of the overall strategies and drive ownership on goals and objectives.
Develop the competencies of the RMs
Observe & demonstrate skills & knowledge with the RMs.
Customer Relationship Management
Engage regularly with the allocated lead /newly acquired customers to ensure higher retention, customer satisfaction and continued relationship.
Ensure all customers are serviced to the standards set up.
Code of conduct and ensuring compliance of statutory norms
Adherence to the code of conduct by the entire FA team
Conformation to all financial and administrative systems.
Ensure compliance with TALIC norms for the Branch
Compliance with all statutory and regulatory norms.
Risk
Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes
Skills Required
Technical: Good Knowledge of MS Office
Behavioral
Essential
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Expertise in the usage of MS Office
High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines
Incumbent Characteristics
Essential
Qualification: Graduate
Experience: 6 – 9 Yrs
Desired
Qualification: MBA
Experience: 3 -5 Yrs
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