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Prodly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlyWorkiz
San Diego, CA, United States
What makes Workiz unique? This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industri
Job Source: WorkizICW Group
San Diego, CA, United States
** Director, Customer Experience** **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** **Description** **PURPOSE OF THE JOB** Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This inclu
Job Source: ICW GroupArt of Problem Solving
San Diego, CA, United States
Job Summary: As our online bookstore and educational services have continued to grow, there has developed a significant overlap in the customer base of our various offerings. Rather than siloing the customer service teams by product lines, we see a compelling need to align these teams more closely across the delivery platforms to form a single cust
Job Source: Art of Problem SolvingSunsational Swim School
San Diego, CA, United States
About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by provi
Job Source: Sunsational Swim SchoolA Place for Mom
San Diego, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomSendlane
San Diego, CA, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneEsp Services
San Diego, CA, United States
Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering. This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/
Job Source: Esp ServicesSan Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.
Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 50 employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks. Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss Fun Hour!
Workiz is seeking a strategic and customer-focused Director of Customer Experience to lead our customer success team and oversee all post-sales teams. In this role, you will be responsible for driving the entire customer experience, including managing support, tier 3 support, and Customer Success Management (CSM) teams. Your primary goal will be to ensure seamless collaboration between these teams to deliver exceptional customer service and achieve successful customer outcomes, with a focus on expansions and cross-selling opportunities.
Responsibilities:
- Develop and execute strategies to enhance the overall customer experience and drive revenue growth
- Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
- Identify opportunities for expansions and cross-selling to maximize customer value
- Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
- Analyze customer feedback to identify areas for improvement and enhance the customer journey
- Implement innovative approaches to enhance the customer experience and drive sales performance
- Provide strategic direction and guidance to the customer success team and post-sales teams
- Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets
Compensation : $170,000-$190,000
Requirements - 5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
- Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
- Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
-Ideally combined background of post-sale and sales experience
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Customer Success (Sales) Director of Customer Experience jobs in San Diego, CA, United States
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