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Prodly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlyWorkiz
San Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today. Workiz is locate
Job Source: WorkizMoney Fit by DRS
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in y
Job Source: Money Fit by DRSWiliot
San Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotTrigenx
San Diego, CA, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxZego
San Diego, CA, United States
About the role: The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the
Job Source: ZegoEppendorf SE
San Diego, CA, United States
Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Ass
Job Source: Eppendorf SEEppendorf Group
San Diego, CA, United States
Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers As
Job Source: Eppendorf GroupSan Diego, CA, United States
Job Summary:
As our online bookstore and educational services have continued to grow, there has developed a significant overlap in the customer base of our various offerings. Rather than siloing the customer service teams by product lines, we see a compelling need to align these teams more closely across the delivery platforms to form a single customer success team. To that end, we seek a dynamic, experienced leader to head the customer success team, championing this transition.
Our online bookstore and educational services department encompasses AoPS Online School, Beast Academy, and AoPS Academy Virtual Campus, and combined they reach tens of thousands of customers each year. As the Director of Customer Success, you'll be leading the customer success team, providing parents with insightful consultation services, recommending suitable educational products, and addressing any questions or concerns throughout their entire journey with us.
Essential Responsibilities (includes, but is not limited to):
Devise and continuously enhance team structure, recruitment, training practices, and operational processes to cater to evolving customer needs
Ascertain that the customer success team possesses a comprehensive understanding of all Beast Academy AoPS products and services
Guarantee swift communication with customers and effective resolution of customer feedback and complaints
Oversee consultation services for potential customers
Supervise the execution of re-enrollment initiatives and cross-product sales strategies
Collaborate with growth, product, and school teams to strategize, implement, and assess marketing, outreach, and retention campaigns.
Employ data-driven methods to assess both process efficiency and individual performance.
Manage the creation and maintenance of customer service policy documentation, workflow, and templates.
Other tasks related to the customer success of the online bookstore and educational services, as assigned.
Ideal Skills, Experience, and Competencies:
Experience leading a customer success team, ideally for a company with multiple product lines
Deep understanding of the population served by AoPS products and services
Strong written and verbal communication skills
Strong interpersonal skills
Ability to set high-performance standards for the team
Driven and innovative in growing enrollment
Perks and Benefits:
This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 100K - 150K, with a variable year-end bonus. Here are some things you can look forward to:
Impact: The opportunity to lead a fantastic Customer Success team that provides best in class services to parents of our students nationwide.
Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
Flexibility: Casual work environment with a hybrid work week and flexible scheduling
Benefits: Multiple options for Medical, Dental and Vision plans
Future Planning: 401K with company match
Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
Ease of Transition: Relocation bonus (if currently located outside of San Diego)
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT or H-1B.
By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.
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Customer Success Director, Online Education jobs in San Diego, CA, United States
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