Director of Customer Success at Mentor Spaces in Remote

Santa Clara, CA, United States

Director of Customer Success at Mentor Spaces in Remote

Responsibilities Handling overall responsibility for managing partner and enterprise customer relationships Driving customer and partner onboarding, implementation, and consultation Establishing a trusted advisor relationship that works to ensure the customer's overall satisfaction with Mentor Spaces Delivering just in time best and next practice recommendations to achieve the customer's DEI objectives and overcome challenges to on plan adoption Communicating the Mentor Spaces product roadmap and how the roadmap will enhance the customer experience Conducting customer update and progress meetings Managing customer communications with clear meeting notes, agreed-upon deliverables, and actions to be completed Constructing and conducting quantitative and quantitative analysis of customer expectations and effectiveness Monitoring and facilitating the customer's retention and expansion of our solution with an understanding of their overall business needs Being the voice of the customer and... acting as their internal advocate within Mentor Spaces Training, coaching, and leading new customer success team members Collaborating with Community and Product Managers to identify and improve areas of low performance Our ideal candidate is tech-savvy, has exceptional oral and written communication skills, and can develop engaging content. In addition, you should have excellent customer service skills having the ability to initiate and facilitate crucial conversations with our customers and partners. Ultimately, you should be able to manage tactical and strategic communications with enterprise customers with confidence. Required Skills and Experience Master's degree (Business Administration, Diversity, Equity, and Inclusion, Leadership or Organizational Development) or equivalent experience is required 4-8 years of relevant business experience in Talent Consulting, Account Management, or Customer Success Experience with Enterprise consulting, project or program management Experience managing Enterprise and Strategic customers (emp 10,000 plus) Able to manage cross-functional projects with great attention to detail Does not get frustrated easily by lack of internal processes Comfortable dealing with ambiguity; enjoy developing new processes Crafts proactive alerts and reports that drive internal team behavior to manage customers more proactively Exceptional organization, project-management skills, and attention to detail Ability to gain trust and work collaboratively with a variety of stakeholders Exceptional people skillsSalary Range:$150K -- $200KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications

Responsibilities Handling overall responsibility for managing partner and enterprise customer relationships Driving customer and partner onboarding, implementation, and consultation Establishing a trusted advisor relationship that works to ensure the customer's overall satisfaction with Mentor Spaces Delivering just in time best and next practice recommendations to achieve the customer's DEI objectives and overcome challenges to on plan adoption Communicating the Mentor Spaces product roadmap and how the roadmap will enhance the customer experience Conducting customer update and progress meetings Managing customer communications with clear meeting notes, agreed-upon deliverables, and actions to be completed Constructing and conducting quantitative and quantitative analysis of customer expectations and effectiveness Monitoring and facilitating the customer's retention and expansion of our solution with an understanding of their overall business needs Being the voice of the customer and... acting as their internal advocate within Mentor Spaces Training, coaching, and leading new customer success team members Collaborating with Community and Product Managers to identify and improve areas of low performance Our ideal candidate is tech-savvy, has exceptional oral and written communication skills, and can develop engaging content. In addition, you should have excellent customer service skills having the ability to initiate and facilitate crucial conversations with our customers and partners. Ultimately, you should be able to manage tactical and strategic communications with enterprise customers with confidence. Required Skills and Experience Master's degree (Business Administration, Diversity, Equity, and Inclusion, Leadership or Organizational Development) or equivalent experience is required 4-8 years of relevant business experience in Talent Consulting, Account Management, or Customer Success Experience with Enterprise consulting, project or program management Experience managing Enterprise and Strategic customers (emp 10,000 plus) Able to manage cross-functional projects with great attention to detail Does not get frustrated easily by lack of internal processes Comfortable dealing with ambiguity; enjoy developing new processes Crafts proactive alerts and reports that drive internal team behavior to manage customers more proactively Exceptional organization, project-management skills, and attention to detail Ability to gain trust and work collaboratively with a variety of stakeholders Exceptional people skillsSalary Range:$150K -- $200KMinimum QualificationAccount ManagementEstimated Salary: $20 to $28 per hour based on qualifications

Responsibilities Handling overall responsibility for managing partner and enterprise customer relationships Driving customer and partner onboarding, implementation, and consultation Establishing a trusted advisor relationship that works to ensure the customer's overall satisfaction with Mentor Spaces Delivering just in time best and next practice recommendations to achieve the customer's DEI objectives and overcome challenges to on plan adoption Communicating the Mentor Spaces product roadmap and how the roadmap will enhance the customer experience Conducting customer update and progress meetings Managing customer communications with clear meeting notes, agreed-upon deliverables, and actions to be completed Constructing and conducting quantitative and quantitative analysis of customer expectations and effectiveness Monitoring and facilitating the customer's retention and expansion of our solution with an understanding of their overall business needs Being the voice of the customer and... acting as their internal advocate within Mentor Spaces Training, coaching, and leading new customer success team members Collaborating with Community and Product Managers to identify and improve areas of low performance Our ideal candidate is tech-savvy, has exceptional oral and written communication skills, and can develop engaging content. In addition, you should have excellent customer service skills having the ability to initiate and facilitate crucial conversations with our customers and partners. Ultimately, you should be able to manage tactical and strategic communications with enterprise customers with confidence. Required Skills and Experience Master's degree (Business Administration, Diversity, Equity, and Inclusion, Leadership or Organizational Development) or equivalent experience is required 4-8 years of relevant business experience in Talent Consulting, Account Management, or Customer Success Experience with Enterprise consulting, project or program management Experience managing Enterprise and Strategic customers (emp 10,000 plus) Able to manage cross-functional projects with great attention to detail Does not get frustrated easily by lack of internal processes Comfortable dealing with ambiguity; enjoy developing new processes Crafts proactive alerts and reports that drive internal team behavior to manage customers more proactively Exceptional organization, project-management skills, and attention to detail Ability to gain trust and work collaboratively with a variety of stakeholders Exceptional people skills

Salary Range:

$150K -- $200K

Minimum Qualification

Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications Company information

Mentor Spaces is a community-driven mentorship platform designed to make it easier for companies to attract, hire and retain underrepresented talent. As the largest mentorship community for underrepresented professionals, the platform facilitates conversations with experts aligned to one’s professional interests and goals. Mentor Spaces allows companies to cultivate relationships with underrepresented talent ahead of formal recruiting events. Companies use Mentor Spaces to build a diverse talent pipeline, improve retention and enhance corporate culture.

Technology, Consulting, Education, Business Services, Professional Development

Company Specialties:

Job Matching, CRM, Recruiting, Inbound Recruiting, Career Services, Talent Relationship Management, Recruitment Marketing, and College Recruiting

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