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F2OnSite
Boston, MA, United States
3 days ago Be among the first 25 applicants Job Description Monday-Friday – 40 hours per week 4 month temp to perm opportunity On call rotation Job Description Help Desk/Desktop Support Technician - Boston, MA - Temp to Perm Opportunity Monday-Friday – 40 hours per week 4 month temp to perm opportunity On call rotation Qualifications And Edu
Job Source: F2OnSiteYASH Technologies
Woburn, MA, United States
Job Title: Desktop Support Location : Woburn, MA Client : Monotype Type : Contract Primary Skills: ITSD, servers, network, backup devices Job Description: Primary Skills • 3-4 years of experience in ITSD + Desktop support at customer site. • Provide hands and feet support to servers, network, backup devices etc. • Maintain an accurate inventory
Job Source: YASH TechnologiesAsk Staffing
Boston, MA, United States
Business Unit: Infra POC: Ajit Augustine Client: HCL Job Title : Desktop Support Technician Location : Boston, MA (Onsite from day one) Duration : 6 months contract BR: $30/hr PR: $20-22/hr on W2 JOB DESCRIPTION Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. Th
Job Source: Ask StaffingCommonwealth Sciences, Inc.
Cambridge, MA, United States
Desktop Support Technician Contract position in Cambridge, MA Responsibilities of the Desktop Support Technician: Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution. Perform hardware diagnostics and ex
Job Source: Commonwealth Sciences, Inc.Yash Technologies
Woburn, MA, United States
Job Title: Desktop Support Location : Woburn, MA Client : Monotype Type : Contract Primary Skills: ITSD, servers, network, backup devices Job Description: Primary Skills 3-4 years of experience in ITSD + Desktop support at customer site. Provide hands and feet support to servers, network, backup devices etc. Maintain an accurate inventory of the
Job Source: Yash TechnologiesThe MathWorks Inc
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathWorks IncCynet Systems Inc
Boston, MA, United States
Job Description: Pay Range: $17.00 - $22.00 This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service
Job Source: Cynet Systems IncCareerBuilder
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: CareerBuilderWaltham, MA, United States
Title: Desktop Support Technician (100% onsite, in accordance with company Covid-19 safety protocols)
Location: Waltham, MA
Reports to: Associate Manager, Desktop Support
Full Time Role
Here’s What You’ll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices, and conference room technology.
Install and support desktop software for corporate laptops and lab computers.
Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
Create and administer email, web applications, and file systems.
Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs.
Manage and meticulously document employee hardware and software license usage.
Maintain passwords, data integrity, and file system security for the computing environment.
Interact with vendor support to resolve technical problems with hardware and/or software.
Support in the testing and deployment of new applications and systems.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (“How To”, “FAQ”) and provide end user training.
Requirements:
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work “outside the box” to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop and desktop computers.
Experience with Active Directory, Intune, Exchange, and basic network troubleshooting.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook, and AV Support experience is a plus.
IT experience in a Biotech GxP facility is a plus.
Bachelors/Associate degree or equivalent experience.
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Desktop Support Technician jobs in Waltham, MA, United States
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