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The Mathworks
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathworksThe MathWorks Inc
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathWorks IncBoyle Software
Waltham, MA, United States
Title: Desktop Support Technician (100% onsite, in accordance with company Covid-19 safety protocols) Location: Waltham, MA Reports to: Associate Manager, Desktop Support Full Time Role Here’s What You’ll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setup
Job Source: Boyle SoftwareCommonwealth Sciences
Cambridge, MA, United States
Desktop Support Technician Contract position in Cambridge, MA Responsibilities of the Desktop Support Technician: Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution. Perform hardware diagnostics and exec
Job Source: Commonwealth SciencesAsk Staffing
Boston, MA, United States
Business Unit: Infra POC: Ajit Augustine Client: HCL Job Title : Desktop Support Technician Location : Boston, MA (Onsite from day one) Duration : 6 months contract BR: $30/hr PR: $20-22/hr on W2 JOB DESCRIPTION Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. Th
Job Source: Ask StaffingMotion Recruitment
Bedford, MA, United States
Our client is looking for a Desktop Support Technician for a 3-month contract in Bedford, MA 01730. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace f
Job Source: Motion RecruitmentMotion Recruitment Partners LLC
Bedford, MA, United States
Desktop Support Technician Bedford, MA Onsite Contract $22.46/hr - $25.67/hr Our client is looking for a Desktop Support Technician for a 3-month contract in Bedford, MA 01730. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to
Job Source: Motion Recruitment Partners LLCDiverse Lynx
Quincy, MA, United States
Role: Desktop Support Technician Location: Quincy MA Onsite Duration: Fulltime Hardware repair of Laptops (Client & Lenovo) and iPads( standard and Air). Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans. Experience on Office 365 application troubleshooting and licensin
Job Source: Diverse LynxWoburn, MA, United States
Job Title:
Desktop SupportLocation : Woburn, MAClient : MonotypeType : ContractPrimary Skills:
ITSD, servers, network, backup devicesJob Description:Primary Skills3-4 years of experience in ITSD + Desktop support at customer site.Provide hands and feet support to servers, network, backup devices etc.Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Experience with Service management tool - RemedyShould have expertise on EUC tools, remote support tools, MS office and outlook.Preferable to have a good understanding of Lync, VPN, and mobile device support.Ensure that each Desktop Device is installed with the appropriate Desktop image.Manage Desktop Devices (hardware and software) incidents through to resolution.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirementsProvide VIP support for Desk side issues, if required need to travel on ad-hoc basis.Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementMoving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.Should have information about Inlet & outlet power supply / Dual supply information.Should have access to Blade Chassis and on Physical Server integrated console for configuration.Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.Good to have - knowledge in AD and smart hands and feet support.Good to have - Knowledge in Networking and smart hands and feet support.Good to have - knowledge and experience of supporting MAC devices and tabletsHVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)Desirable SkillsHardware Support o Desktops, Laptops, Printers, Mobile Phones, iPadsSoftware SupportSmart Hands and feet support of Network and Server devicesNon-Technical Support, Creating daily report, etc.Team management experienceEngineer may support other remote locations.Roles and ResponsibilitiesPrimary contact point for end users via phone/Chat/self-service ticketsTriage Tickets to respective teamsRegular update and follow up on tickets in the queueFollow up tickets till closureAbility to manage a variety of technically complicated tasks effectivelyShould be willing to work in 24/7 environment.Experience in Remote support and troubleshooting skills.Understanding of Basics Hardware accessories / devices and peripheralsAdditional CommentsEducation, Skill, and Experience Requirements:A Bachelor's / Master's Degree in Computer Engineering, Information Technology.Good Communication, Good Listening Skills.Good to have ITIL Foundation Certified.Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.Good phone etiquette and the ability to diffuse agitated situationsMonitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.We prefer 3 days a week onsite model (Tue, Wed & Thu) fixed
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Desktop Support Technician jobs in Woburn, MA, United States
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