Assistant Director of Operations
San Diego, CA, United States
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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Hotel Operations
Full-time
83,600.00 Yearly US Dollar (USD) pay basis
Summary Hyatt Regency Mission Bay is the epitome of the San Diego experience, located in the heart of Mission Bay surrounded by the best beaches and of course SeaWorld and Belmont Park to enjoy. This resort style property is right on the water with pools, waterslides and the best sunsets in southern California and we are looking for top talent to share these experiences with our guests, are you ready?
The Assistant Director of Operations - Food & Beverage, is responsible for overseeing and directing Banquets, Convention Services, Outlets and any other Food or Beverage related areas operated by Hyatt, as well as assisting with oversight of the Rooms Division.
Duties include:
Responsible for short and long term planning and the management of the Food and Beverage/Rooms operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Implement and maintain F&B sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Staff
Coach and counsel employees to reflect Hyatt service standards and procedures
The salary range for this position is $83,600.00-$125,500.00. This is the salary range Hyatt Regency Mission Bay Spa & Marina reasonably expects to pay for this position. Individual salaries will be based on experience and education.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more!
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications -
4years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more!
Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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