ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
DHL
San Jose, CA, United States
NOW HIRING 2 n t Shift Customer Service Representative starting at $27.00 per hour Join the #1 logistics company in the world: DHL Supply Chain Our San Jose, CA facility is growing, and we're looking for world-class people like you! We are currently looking for Customer Service to join our 2 nd shift T eam! This position will be responsi
Job Source: DHLFortinet
Sunnyvale, CA, United States
Fortinet is currently looking for Customer Service Representative to join our Sunnyvale Office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our Customers, while developing good and respected relationships with both internal and external cus
Job Source: FortinetEnterprise Holdings
San Jose, CA, United States
Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service custom
Job Source: Enterprise HoldingsA To Z Insurance Agency
San Jose, CA, United States
The Customer Service Representative at A To Z Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits
Job Source: A To Z Insurance Agencysulekha.co.uk
Santa Clara, CA, United States
Customer Service Representative Jobs in USA & Canada **Customer Service Representative Jobs Near Me** *Work Experience**Job Role**Education***High School** Skills: **Humera** 2711 Lyndon B Johnson Freeway, Ste 114, Dallas, TX, USA 1 week ago *Functional Area* Job Description: Answer incoming call center questions about insurance coverag
Job Source: sulekha.co.ukDomino's Franchise
Sunnyvale, CA, United States
Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domin
Job Source: Domino's FranchiseLaborMAX
San Jose, CA, United States
Looking for an enthusiastic, self motivated individual, who is looking for fulltime work and is looking to join our team. Must have great people skills, must be able to email, make phone calls, most of all be a team player. If you speak spanish it is a plus, but not necessary. Requirements: GED, or HS Diploma To apply for this position, click the
Job Source: LaborMAXHajoca Corporation
San Jose, CA, United States
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its histor
Job Source: Hajoca CorporationLos Gatos, CA, United States
Medical device company that offers a novel, minimally invasive approach to the sacroiliac joint using a single, robust, titanium implant for treatment of the most common types of sacroiliac joint disorders that cause lower back pain.
The Company's primary commercial focus is the US market
The Opportunity
Customer Service Position Description:
The Customer Service Representative is responsible for assisting with the daily operations of the Customer Service department.
The Customer Service Representative will support activities to include order fulfillment, light report generation, customer intake, RMA provision and interaction with field sales and customers.
The Customer Service Representative will possess excellent interpersonal communication (written and verbal) and people skills, ability to solve problems, a positive demeanor, and a flexible mindset as responsibilities rapidly change in a growing, dynamic company.
Essential Duties and Responsibilities:
•Ensure all necessary paperwork and data entry is completed accurately to facilitate efficient delivery of orders placed. Resolve any inaccuracies.
•Use Expandable system to generate sales orders for outbound shipments, to input all Delivery Forms and Purchase Orders to facilitate billing, and to adjust tray inventory.
•Use Expandable system to initiate RMA sales orders and complete all associated paperwork and log updates.
•Support shipment of NFHU trays and equipment by providing Shipping with appropriate paperwork.
•Complete timely updates to case calendars, both physical and digital.
•Ensure timely NFHU and Surgical tray/equipment tracker updates.
•Support customers, distributors, and sales team immediately via appropriate customer service best practices.
•Ensure customer satisfaction is obtained through effective communication, problem solving, professional phone etiquette, efficient processes, anticipating needs, and follow-up.
•Help manage all incoming/outgoing communication (emails, phone calls, etc.) from Customer Service department to assure timely and comprehensive responses.
•Assure issues and any product complaints are resolved by adhering to internal processes.
•Help with the preparation of sales reports, update spreadsheets with pertinent information.
•Maintain accurate and up-to-date office & customer files.
•Maintain a positive, empathetic, and professional attitude at all times.
•Work cross-functionally to coordinate activities and find appropriate solutions promptly.
•Escalate urgent or non-standard concerns to Customer Service Manager.
•Understand the job-specific procedures and processes as defined in the Quality System Training Matrix and adhere to the requirements listed.
•Contribute towards the achievement of company's strategic and operational objectives.
•Assume other duties as assigned.
Key Competencies/Behaviors:
•Previous medical device customer service experience.
•Strong time management and organization skills; ability to manage multiple priorities.
•Excellent communication skills - verbal, written, and interpersonal.
•Attention to detail.
•Results oriented with appropriate urgency and tenacious follow-up.
•Strong technical skills and comfortable using new technologies, tools, and resources; high proficiency level with Microsoft Office (Outlook, Word, Excel, Teams), DocuSign and Adobe Acrobat.
•Experience with CRM and ERP Systems; Expandable preferred.
•Must be able to anticipate project needs, discern work priorities, and meet deadlines.
•Teamwork and flexibility.
•Sound judgment when making decisions and communicating with peers and management.
•Basic math skills.
Qualifications:
•Bachelor's degree or equivalent and a minimum of 2 years of experience in customer service in the life sciences industry.
•Experience in medical device industry preferred.
#J-18808-Ljbffr
Customer Service Representative jobs in Los Gatos, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.