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ASE Global
Sunnyvale, CA, United States
SUMMARY : As an Account Manager/Sr. Account Manager, you’ll support the Sr Sales Manager/Sales Manager/Sr Account Manager in account development. You’ll also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you’ll coordinate technical support to develop specific account strategies with direc
Job Source: ASE GlobalASE US Inc
Sunnyvale, CA, United States
Job Description Job Description Req. # 467 SUMMARY: As an Account Manager, you will support the Sales Manager in account development. You will also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you will coordinate technical support to develop specific account strategies wit
Job Source: ASE US IncDanaher Corporation
San Jose, CA, United States
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too. Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-pe
Job Source: Danaher CorporationSupermicro
San Jose, CA, United States
Job Req ID: 23774 About Supermicro Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedente
Job Source: SupermicroProofpoint
Sunnyvale, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: Build and en
Job Source: ProofpointINTELLISWIFT INC
San Jose, CA, United States
Job ID: 24-01776 Accounting Manager San Jose, CA Hybrid Duration - 12 Months Pay rate - $91.55 per hour on W2 Manage the execution of the monthly, quarterly, and annual financial close processes to ensure timely and accurate financial reporting, including consolidations, FX remeasurement, and translation Lead a team of staff accountants and provid
Job Source: INTELLISWIFT INCCity Wide Facility Solutions
Santa Clara, CA, United States
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nations leading management company in the building maintenance industry,
Job Source: City Wide Facility SolutionsNewsBreak
Mountain View, CA, United States
About NewsBreak NewsBreak is redefining the way users interact with local news and their communities. By bridging local users, local content creators, and local businesses, our mission is to foster safer, more vibrant, and authentically connected lives. Through robust collaborations with thousands of local publishers and businesses across the nati
Job Source: NewsBreakSanta Clara, CA, United States
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose.
City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - San Jose, one of more than 70 markets covered across the United States and Canada.
Objective
The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Essential functions
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Position Requirements
3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
3+ years track record of success in a client retention role, with goals and metrics to support.
High School diploma required, bachelor’s degree highly desirable.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations.
Construction management and estimation highly desired.
City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.
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Account Manager jobs in Santa Clara, CA, United States
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