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Information Technology Support Specialist

new york city, ny

Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team!

Primary Duties and Responsibilities:

Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure

Provides computer hardware and software technical support both in person and remotely to all end users

Performs software and application installation and upgrades

Provides end user one-on-one training

Perform basic end user account, permission and access administration

Work with applicable help desk related vendors and service providers

Contributes to technology guidelines, policies and procedures

Participates and contributes to various IT Department projects and initiatives

Facilitates use of equipment for various internal and external events

Knowledge, Skills and Abilities Required

A minimum of 2 years in a computer end user support role

Proficient knowledge of firm wide standard hardware and software

Knowledge of Microsoft operating systems (Windows 7 & Win 10) & Microsoft Office applications (Word, Excel, Powerpoint)

Knowledge of PC hardware and peripherals

Working knowledge of networks and client/server technology

Demonstrated ability and desire to learn new technologies and skills

Excellent interpersonal skills and pleasant demeanor

Ability to meet or exceed service levels of response and quality

Motivated and accountable with excellent communication skills

Effective organizational and time management skills

Exceptional team player and leader with a customer service attitude

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Create Email Alert

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Information Technology Support Specialist jobs in new york city, ny

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