Retail Operations Manager
San Diego, CA, United States
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**Retail Operations Manager**
* San Diego, CA
* Full Time
* Experienced
**Who We Are:**
COMMUNAL is a community-minded, neighborhood coffee shop, retail and event space. We feature fresh flowers and unique lifestyle goods primarily from small businesses. We're craftspeople who take pride in the product we produce and are excited to serve everyone who comes through our doors. We strive to create a welcoming environment that builds community, encourages creativity and fosters collaboration.
**The Opportunity:**
Were looking for an Operations Manager to successfully run the daily operations of ourretail, floral and events across three locations (North Park, South Park, Oceanside). Food & Beverage management is not included in this role. Youll build, train, coach, and supervise an exceptional team of retail staff. Youll collaborate with the management team to define and execute on the business strategy and financial targets. Youll help create a values-driven team environment that brings out the best in your team. Most importantly, youll ensure that our team goes above and beyond to make every customer feel at home here. This position will travel between locations.
You are the ideal candidate if you have management experience in the retail, floral or events industry. Other key qualities we are looking for are a passion for and excellent customer experience, and an entrepreneurial spirit. At Communal, you will have the opportunity to partner with ownership to scale operations, expand the brand, and build a best-in-class retail experience.
**Why youre right for this job:**
* You have a genuine love for retail & customer service and you take pride in offering unique and quality goods.
* Youre a proactive self starter, who is excited to help grow a business.
* You are a natural leader with prior success leading teams, motivating others, and co-creating a collaborative and fun work environment.
* You have the ultimate customer service mindset, and you value making people feel welcome.
* You have the highest of standards for quality for yourself and you bring out the best in others.
* Youre a quick learner, with a coachable mindset.
* You love cultivating community, connection and conversation.
* You can remain calm, cool and collected during peak times and under stress.
* Youre able to multi-task and problem solve.
* Youre willing to adapt, innovate and hustle.
**Responsibilities (not comprehensive) :**
* Adheres to all company policies and protocols, and holds other employees to that standard
* Retail and floral associate hiring, including interviewing, onboarding and training.
* Work with owner to build events department of the business
* Aids in monitoring retail and floral sales performance on ongoing basis
* Coaches/mentors staff. Aids in retail policy creation
* Utilizes staff in most effective way to meet shop goals and provide excellent customer service.
* Models standards of excellence in customer service through direct interaction and handling customer complaints and issues.
* New product and merchandise display
* Places new and recurring product orders. Maintains positive relations with vendors
* Stocking and straightening floor merchandise
* Receiving, and stocking new product
* Receives and ships online orders
* Working with social media & marketing team on promoting product
* Update website with current inventory
**Requirements:**
Mostly, we want to know that you can get this job done. This means, you have/are:
* 1 year of manager experience at a high quality, high volume retail shop with high customer service standards
* 1+ years experience as a manager (strongly preferred).
* A college education (preferred).
* A proven ability to handle fast paced environments while keeping an eye on excellence.
* Excellent communication and coaching skills.
**Position Details:**
This is a full-time salaried position. Salary range is 62,500 - 68K Benefits include sick time, vacation, and matching IRA (after one year) . Candidates must be located in (or willing to relocate to) San Diego County.
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