Director of Retail Operations

San Diego, CA, United States

About Vix Paula Hermanny

Vix Paula Hermanny is a prominent brand in the luxury swimwear and resort wear industry, celebrated for its exquisite designs that combine Brazilian vibrancy with global sophistication. As a business owned by a woman, Vix Paula Hermanny not only exemplifies female entrepreneurship but also maintains a firm commitment to quality and design. ViX Paula Hermanny has grown to be a global brand with over 700 employees, a manufacturing facility in Brazil and over 20 brick and mortar stores. ViX is sold through thousands of specialty stores and luxury department stores in 28 countries. Vix Paula Hermanny is committed to expanding our retail footprint across the United States, bringing our hand-crafted swimwear and resort wear to more locations.

Job Summary

We are seeking a dynamic Director of Retail Operations to drive our strategic expansion within the US market. This pivotal role, reporting to the President, involves spearheading our growth initiatives, devising and implementing strategic plans to enhance our retail presence across the United States. The ideal candidate will bring a wealth of experience in retail management, showcasing a strong track record on leadership and operational effectiveness, essential for steering our expansion efforts.

Duties and Responsibilities

Develops, in conjunction with the Leadership Team, strategic and tactical plans for the operation of field locations and districts.

Proactively identify and pursue strategic opportunities for expanding the retail footprint that best fit with the Brands ethos and customer base.

Manages the entire process for new store build outs.

Works with marketing department to define retail marketing initiatives for new and existing stores.

Provides day to day leadership, monitors, evaluates and provides direction to assigned region’s Store Operations teams that is aligned with the mission and the core values of the Company to ensure achievement of company objectives.

Serves as an advocate for the customer ensuring store operation efforts fit with customer needs and wants as well as business goals / objectives.

Develops and communicates overall operational plan for retail and actively communicates business priorities.

Ensures consistent execution of business strategies and company initiatives and achievement of sales and profitability goals.

Manages direct reports including staffing, training, development, performance assessment, disciplinary actions and succession planning.

Develops and implements plans to build highly productive teams, with a focus on internal leadership development to ensure attraction and retention of high potential team members and building bench strength resulting in successful succession planning.

Regularly evaluates, coaches, and develops field teams to ensure delivery of store presentation and service standards.

Visit stores and evaluate the operation, presentation, organization and ensure high standards of service.

Ensures complete and timely communication of company objectives, policies, and initiatives throughout the region.

Lead and inspire a high-performing retail operations team. Provide guidance, mentorship, and direction to ensure the team achieves both individual and collective goals.

Analyze key performance indicators (KPIs) to evaluate the effectiveness of retail operations. Implement data-driven decisions to optimize store performance, inventory management, and customer satisfaction.

Streamline and enhance retail processes to improve efficiency, reduce costs, and increase overall operational effectiveness. Implement best practices and standards across all retail locations.

Work closely with cross-functional teams, including marketing, e-commerce, finance, and planning, to ensure seamless integration of retail operations with overall business objectives.

Oversee inventory control processes to minimize stockouts, overstock situations, and shrinkage. Implement effective merchandising strategies to drive sales and enhance the customer shopping experience.

Champion a customer-centric approach across all retail channels. Implement initiatives to enhance customer satisfaction, loyalty, and overall brand erception.

Negotiate favorable terms with mall administrations for the leasing of new retail locations.

Collaborate with legal and finance teams to ensure lease agreements align with company objectives and standards.

Qualifications and Requirements

10+ years experience in leadership roles with progressive responsibilities and track record of success in Growing store sales and Merchandizing.

Experience in leading management teams to produce and motivate.

Experience in a senior leadership role with multi-store oversight and management of others who have multi-store field responsibility.

Financial and retail management skills, including the ability to interpret operating statements, reporting data, manage budgets, manage inventory, maintain expense control and manage merchandise effectively required.

Strong interpersonal, communication, and leadership skills with the ability to work across the organization, lead cross-functional teams, and influence without direct authority. Ability to function positively as a team leader as well as a team member required.

Ability to build, lead, influence and motivate large diverse teams, as well as highlight, develop and retain top performers required.

Strong conflict resolution, mediation, and negotiation skills required.

Proficiency in Microsoft Word, Excel, and PowerPoint required.

Strong presentation skills required.

Strong analytical, numerical and reasoning abilities. Well-organized, detail oriented, with the ability to delegate and follow-up effectively.

Ability to travel on a regular basis and for extended periods of time, including regular and continuous overnight travel required. Ability to work a flexible schedule to accommodate travel as required.

Benefits:

401(k) Plan

Medical, Vision, Dental Insurance

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job Type:

Exempt

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