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LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Kastle Systems International, LLC
Falls Church, VA, United States
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the co
Job Source: Kastle Systems International, LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCUpdata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata Partnershotglue
Washington, DC, United States
[Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs Customer Success Manager hotglue United States Date Posted 03 Nov, 2022 Work Location Washington, DC, United States Salary Offered $40000 — $65000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Summar
Job Source: hotglueVendoo
Washington, DC, United States
[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs Customer Success Manager Vendoo United States Date Posted 31 Oct, 2022 Work Location Washington, DC, United States Salary Offered $80000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Benefit
Job Source: VendooWashington, DC, United States
Job Summary
Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.
Key Responsibilities
Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.
Performing a Strategic Account Planning and identifying, forecasting and mitigating risks
Understand HP Products, their features, functions and solutions and understand how they can be used to solve problems and create solutions for your customers
P&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools tools and processes for faster turn-around Track customer KPI's (SoW, Up-Sell / Cross-Sell…) and adoption to proactively work with customers on expansion, churn prevention and renewals.
Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
Knowledge of outcome-based Sales model.
Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria.
Become a trusted advisor to customer stakeholders at C-level
Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.
Knowledge & Skills
Identifying and addressing customer business needs and issues in the technology space.
Experience in Proactive Account Management and service delivery.
Demonstrated Account Management using Consultative selling or issue resolution skills.
Strategic and long-term account planning skills.
At least 2 Certification in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification).
Expertise in both content and application of typical technology services portfolios to address customer needs.
Ability to identify and effectively address customer business needs beyond the scope of their specific role.
Proficient in MS Dynamics systems, tools and processes or equivalent.
Scope And Impact
Multiple Accounts or very large single accounts – local/global.
Responsible for Supporting Pre-Sales, Drive Adoption, Increase Utilization.
P&L Management, Up-sell and Cross-sell PAN HP Offerings, Manage Customer Health, Supports Renewals.
Complexity
Multi Country client management in the same region, Medium complexity of Customer portfolio in the industry, Customers are typically multi-million dollar companies.
High complex portfolio of solutions.
Education And Experience
Bachelor's degree [BA or BS] or equivalent.
MBA or Equivalent Preferred.
10-12 years’ experience in account leadership roles such as Sales, Pursuit and Delivery or Business Management or 2 to 3 years’ experience in Customer Success Role.
Experience working in a matrixed environment.
Experience working in an IT industry and a vertical industry preferred.
P&L, Sales and Business Management required.
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Customer Success Manager jobs in Washington, DC, United States
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