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TricorBraun
Elmwood Park, NJ, United States
Make our Customer Service team your best move ever We are looking for a Customer Service Manager to coordinate the TricorBraun team’s operations and sales support services. Why here ? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North Americ
Job Source: TricorBraunGeneral Dynamics Information Technology
, NY, United States
Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able To Obtain: None Suitability: Public Trust/Other Required: None Job Family: Customer Service Skills: Job Qualifications: Business Decisions, Business Processes, Communication, Customer Service, People Management Cert
Job Source: General Dynamics Information TechnologyMai Placement
Ridgefield, NJ, United States
Job Description Job Description Customer Service Department Manager Ridgefield Park, NJ (In-Person) 130-150k Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Job Description: As the Customer Service
Job Source: Mai PlacementAwsupply
, NY, United States
**We are looking for a Customer Service Manager to join our quickly growing company. The Customer Service Manager oversees all aspects of the customer experience for our 8 retail locations in NYC & NJ.** Job Responsibilities: To be successful in this role you will have to be flexible and adapt to new challenges every day, but some of the main areas
Job Source: AwsupplyRentex Audio Visual & Computer Rentals
Secaucus, NJ, United States
We’re Hiring! View all job openings and apply here. Rentex offers competitive salaries and a comprehensive benefit plan, as well as career development opportunities.We are currently in pursuit of qualified, highly motivated individuals for the following positions. Customer Service Manager No. of Positions Available: 1 Do you want great benefits
Job Source: Rentex Audio Visual & Computer RentalsNew York & Company
, NY, United States
Proof of Education according to the education requirements of the civil service title Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e., telephone, Cable, Mobile Phone) A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/adminis
Job Source: New York & CompanyPlanned Parenthood Action Fund Inc
, NY, United States
**Customer Service Manager** Ithaca, NY / Clinical Clinical Services - Health Center Based / Full Time At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives. We are a team of trusted health care
Job Source: Planned Parenthood Action Fund IncSystem One
, NY, United States
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. Permanent, full-time job ( direct hire ) offering W2 annua
Job Source: System OneRidgefield, NJ, United States
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers.
Job Description:
As the Customer Service Department Manager, you'll spearhead our team of 40+ customer service representatives, both on-site and remote, handling phone, live chat, and email support. Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
Key Responsibilities:
Take full ownership of the customer service department, leveraging previous experience in leadership roles.
Infuse energy and enthusiasm into the team to drive performance and morale.
Strategically manage and prioritize tasks to optimize departmental efficiency.
Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
Empower team members to take ownership of their responsibilities and make decisions.
Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
Utilize a ticketing project management system to streamline workflows and track progress.
Cultivate strong relationships with each team member to foster a familial and supportive work environment.
Leverage analytical skills to study the full picture and make strategic decisions.
Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
Lead efforts to improve service processes and streamline operations for increased efficiency.
Analyze data to gain insights into customer behavior and identify opportunities for improvement.
Develop and implement training programs to enhance the skills and performance of the customer service team.
Excel proficiency is essential for analyzing data and generating insightful reports.
Qualifications:
Demonstrated experience in leadership roles, particularly in customer service or related fields preferred.
Exceptional leadership and communication skills to inspire and guide a diverse team.
Proficiency in customer service software to effectively manage multi-channel support preferred.
Adaptability in a fast-paced online sales environment, with a focus on continuous improvement.
Previous experience in analyzing data and reporting to drive departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Refer a friend and get between $500-$1000 referral bonus once they are hired
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Customer Service Manager jobs in Ridgefield, NJ, United States
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