Director of Spa Services

Dripping Springs, TX, United States

Company Overview

Nestled on an idyllic Hill Country ranch in Dripping Springs, Texas, Camp Lucy has become the ultimate luxury getaway at the start of the Texas Wine Trail and the premier wedding venue in Central Texas. With luxury accommodations, world-class services, and gorgeous venues, Camp Lucy is a breathtaking hidden treasure only minutes west of Austin.

We know that we are extremely lucky to have a team of passionate, generous and service-minded people. We aren’t in it for ourselves- we serve others and each other. We find joy in the details- tailoring each experience to each individual.

Expect to work hard and play hard. Our philosophy is to come into work every day excited for the possibility of creating a new experience for our guests. We encourage out of the box thinking and find excitement in discovering new ways to wow guests.

Camp Lucy will be opening a new spa at the end of 2024, named Folklore. It will offer additional lodging rooms close to the spa, 14 treatment rooms, boutique retail, offer food and beverage service and a guest activity program.

Job Summary

The Director/Manager is responsible for the daily operations of an award-winning destination spa which involves superior team management, financial acumen, sales and marketing prowess, and an exceptional guest experience. The spa director will have a critical eye always ensuring the spa presents at its best always ready for the next magazine editor that shows up unexpectedly. The spa director will be dynamic, flexible, demonstrate a positive attitude, and serve as a strong leader by being hands on and active in the day-to-day spa operations. The spa director will understand and exhibit Forbes five-star guest experience expectations.

Responsibilities and Duties

Attend and manage monthly spa team meetings and take part in ongoing spa trainings. Team meeting agendas due one week prior to presentation and must be approved by general manger.

Responsible for knowing the schedule, checking the spa operating system and/or calling into the spa within business hours.

Handle all guest inquiries and concerns in a polite, professional manner.

Assist in all areas of the spa and outside of the job description as requested by spa/salon management. This may include maintaining the overall look of the spa, restocking restrooms, refilling the water in the spa lounge, cleaning dirty glassware, sweeping the floor, dusting the shelves, reorganizing retail, etc.

Communicate to the Ownership with all occurrences involving team or clients that require attention.

Maintain a constructive and positive attitude while in the workplace. Gossip and negative comments about the spa/salon, spa/salon team and/or clients will not be tolerated. We have a zero-tolerance policy. Make this an enjoyable environment to work in, treat everyone with respect, dignity, and compassion, both verbally, via email and/or text.

Actively support the spa/salon, be open minded and grow with the spa/salon as changes arise. Offer suggestions, feedback, and input to enhance the spa and guest experience.

Scope of Work

Empower, mentor, coach and support all members of the spa team.

Spend time daily in the spa interacting with team members and guests.

Responsible for all financials, accounting, budgeting, forecasting, inventory, vendor relationships, team management, human resources, sales and marketing.

Determine sales goals, set goals, and exceed daily, weekly, monthly, quarterly, and yearly goals. Final approval needed by management.

Determine work schedules and staffing based on business forecast for all members of the team: managers, supervisors, concierge, and providers.

Understanding the team member life cycle. Responsible for onboarding and offboarding employees.

Understand the responsibilities of all staffed positions.

Be a team player and work well with other leaders in the resort property. Work together to maximize revenues and enhance the guest experience.

Provide scripts for front desk and staff for most common guest concerns or problems.

Enforce all rules, regulations, protocols, and procedures in the spa.

Uphold the Standards of Operations handbook and counsel team members, provide constructive criticism and document all violations with verbal and written disciplinary actions.

Notify general manager of all complaints or issues with regards to team members, independent contractors, and guest.

Knowledgeable with the menu of services offered in the spa. Ability to maintain and upkeep an innovative, award-winning menu of services.

Maintain professional boundaries with clients and team while adhering to Privacy Policy and HIPAA compliance regarding guest’s and employee’s personal and medical history.

Evaluate guest’s and team’s needs through consultative questioning, resolve issues and provide the team with the resources they need to be successful in their positions.

Know all technical procedures for the spa.

Keep the working areas clean and orderly (OSHA standards). Maintain an OSHA binder in the spa office.

Understand and follow all state board rules and regulations for each licensed employee.

Help resolve problems and work to eliminate obstacles in the day-to-day operations of the spa.

Maintain positive and beneficial vendor partnerships while being sensitive to the time constraints of the spa. Any product changes must be approved by general manager.

Uphold the standards of hygiene, sanitation, disinfection, and sterilization as directed by law and spa/salon’s policies and procedures.

Qualifications and Skills

3-5 years of spa management experience

Customer service experience, preferably in a salon and/or spa environment, hospitality, restaurant, retail industry

Benefits and Perks

Health Insurance - United Health Care - Dental/Vision options as well

Three weeks paid vacation.

Nine paid holidays

Company Discounts

Growth and Development

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