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Desktop Support Specialist

atlanta, ga

‍Position: Desktop Support Specialist

Location: Atlanta

️Industry: Law Firm

Arrangements: Full-time, permanent

The Desktop Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.

Typical support includes end user support with Microsoft products, mobile devices, laptops, Citrix, network issues, phone systems, and general technical support of both onsite and remote users. Support will be provided onsite as well as by phone and remote control.

Responsibilities:

Support end users and IT staff and help resolve incidents

Assist in the support of computer life-cycle, applications, hardware and software

Setting up video conferencing meetings

Support their Microsoft Office Suite

Mobile Device Management

Maintain a positive and professional attitude

Communicate regularly with IT management about departmental issues and keep management advised of potential problems in all areas

Consistently report to work on time and prepared to perform duties of position

Meet department productivity standards

Ensure compliance with rules and regulations

Requirements:

Technical Knowledge: Microsoft Office, Microsoft operating systems, Active Directory

Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.

Proficient knowledge of basic computer hardware.

Proficient computer skills and knowledge of software packages and their applications.

Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.

Required Skills:

Ability to work with confidential information

Must be able to work effectively in either an independent or team environment

Must possess strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff

Detailed and deadline oriented with the ability to prioritize and multi-task

Flexible and responsive to changing business needs

Ability to prepare new equipment for deployment

Excellent organizational skills and attention to detail

Works well with coworkers, peers, management and firm clients

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite

Education and Experience:

Two years of hands-on desktop support experience

High School diploma (Associate Degree preferred)

Experience training users on the use of technology a plus

Law firm experience a plus

Position Type/Expected Hours of Work:

Full-time position with a 40-hour work week

Workdays are Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m.

Occasional evening and weekend work may be required as job duties demand.

Travel:

Occasional daytime travel required

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Desktop Support Specialist jobs in atlanta, ga

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