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MyEyeDr.
Austin, TX, United States
Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed
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Job Source: Foundation CommunitiesFRESENIUS MEDICAL CENTER
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Job Source: FRESENIUS MEDICAL CENTERAustin, TX, United States
** Patient Services Coordinator (Ortho/Front Desk Admin)**
**Job Category****:** Office & Clerical **Requisition Number****:** SENIO03958 Showing 1 location **Job Details**
**Description**
**ABOUT AUSTIN REGIONAL CLINIC:**
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit
**PURPOSE**
Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
**ESSENTIAL FUNCTIONS**
* Books appointments utilizing computer system**.** When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
* Greets patients and arrives them on computer system.
* Verifies insurance eligibility by using online resources, Medifax, etc.
* Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
* Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
* Prints face sheets, receipts, and other documents as needed.
* Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
* Confirms in advance patient appointments.
* Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
* Verifies Workers Compensation claims, ensures that paperwork is complete, and performs follow-up.
* Assists patients with setting up payment plans.
* Issues receipts for payment.
* Books follow-up appointments.
* Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
* Regular and dependable attendance.
* Follows the core competencies set forth by the Company, which are available for review on CMSweb.
* Works holiday shift(s) as required by Company policy.
**OTHER DUTIES AND RESPONSIBILITIES**
* May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
* Creates master deposit as directed.
* Responsible for handling the sort/distribute of Rightfax documents.
* Processing onsite release of information requests.
* Priority on-sight sorting, scanning, numbering loose papers
* Runs wait list report and distributes as directed.
* Performs other duties as assigned.
**QUALIFICATIONS**
**Education and Experience**
**Required:** High school diploma or GED. Experience using a PC in a Windows environment. ***Considerations will be made for those with more experience**
**Preferred:** Experience working in a medical setting.
**Knowledge, Skills and Abilities**
* Knowledge of medical insurance.
* Excellent customer service skills.
* Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
* Excellent interpersonal & problem solving skills.
* Ability to work in a team environment.
* Ability to manage competing priorities.
* Ability to engage others, listen and adapt response to meet others needs.
* Ability to align own actions with those of other team members committed to common goals.
* Excellent verbal and written communication skills.
* Ability to perform job duties in a professional manner at all times.
* Ability to understand, recall, and communicate, factual information.
* Ability to understand, recall, and apply oral and/or written instructions or other information.
* Ability to organize thoughts and ideas into understandable terminology.
* Ability to apply common sense in performing job.
**Work Experience:** Monday through Friday from 8am to 5pm.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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Patient Services Coordinator (Ortho/Front Desk Admin) jobs in Austin, TX, United States
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