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Customer Success Manager

, NY, United States

Customer Success Manager - Hybrid - NYC

Join one of the fastest growing companies in the legal tech space!

We're looking for a strategic customer success manager to join an AI powered legal tech startup.

The role:

Work with up to 25, key mid-market and enterprise accounts.

Track customer outcomes with regular client meetings.

Drive QBR's, focused on Data Insights and Adoption.

Be responsible for renewals and upselling.

Your experience:

3-5 years in a CSM role working in a SaaS company.

Experience working with a 15-25 enterprise and mid-market accounts.

Highly motivated, honest, naturally curious.

You pick up the phone! No waiting for email responses, you genuinely build a relationship with your clients and have the hunger to solve problems fast.

Experience with Salesforce, JIRA, Zendesk or other account management and CS software

Have worked in a geographically distributed team

Why Apply?

Up to $120,000 base + $30,000 bonus

Join a company that has huge plans to grow and give you the autonomy you deserve.

Share options

Company reset days + 20 days PTO.

Lot's of wellbeing and development programs - they invest in you!

Health + Life Insurance

#J-18808-Ljbffr

Apply

Create Email Alert

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Customer Success Manager jobs in , NY, United States

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