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Org3D
, NY, United States
Customer Success Manager - Hybrid - NYC Join one of the fastest growing companies in the legal tech space! We're looking for a strategic customer success manager to join an AI powered legal tech startup. The role: Work with up to 25, key mid-market and enterprise accounts. Track customer outcomes with regular client meetings. Drive QBR's, focuse
Job Source: Org3DArtemis Talent Group Ltd
, NY, United States
Customer Success Manager Location: New York Salary: Up to $170,000 depending on experience Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance Artemis Talent have partnered wi
Job Source: Artemis Talent Group LtdBravado
Jersey City, NJ, United States
Customer Success Manager (Remote) United States of America $125,000–$150,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is committed to enabling individuals and organizations globally achieve more with their international customer support team. This team is looking to hire a customer success manager that will play
Job Source: BravadoWiley
New York, NY, United States
Location: Remote, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the role: Customer Success Manag
Job Source: WileySolera, Inc.
Jersey City, NJ, United States
Customer Success Manager The Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop and cu
Job Source: Solera, Inc.Fitch Group
New York, NY, United States
Customer Success Management is currently seeking a Customer Success Manager (CSM) based out of our New York office (Hearst Tower/Midtown). Fitch Solutions is currently seeking a Customer Success Manager based out of our New York City office. The prospective candidate will become part of our fast-paced Customer Success team, a group of dedicated p
Job Source: Fitch GroupEleos Health
, United States
Customer Success Manager Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effe
Job Source: Eleos HealthTicketManager
New York, NY, United States
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
Job Source: TicketManager, NY, United States
About MPCH
MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and zero-knowledge principles. Our comprehensive approach future-proofs digital infrastructure against current and emerging threats, including those posed by advancements in AI and quantum computing technology. MPCH has raised $45M in venture funding.
About the Role
We are looking for a proactive and highly motivated Customer Success Manager who can provide support to new and existing customers, listen to, document their feedback, and drive new business opportunities. The candidate should be able to build strong relationships, implement new programs, and increase revenue potential.
The Customer Success Manager’s responsibilities include being the primary point of contact for MPCH’s customers, supporting customers as they transition from sales prospects, and building close relationships that last beyond any one project or job-order.
The successful candidate will work directly with customers to help understand and document their problems and ensure their satisfaction with MPCH. You will work closely with the Sales, Product, and Solutions teams to ensure customer questions, concerns and feedback are addressed in a timely manner.
Responsibilities:
Establish clear client retention goals and be accountable for meeting them.
Own and develop the customer onboarding experience.
Be the primary point of contact for MPCH customers.
Develop and maintain milestones for the clients and employees to work toward.
Assist customers with navigating MPCH products.
Drive additional revenue and sales opportunities of MPCH offerings.
Assist in creating training courses and educational materials.
Review customer complaints, concerns, and suggestions and seek to improve the customer experience by working cross-functionally with the Product and Solutions teams.
Qualifications:
Proven work experience as a Customer Success Manager or similar customer facing role with at last 3-5 years' experience.
Proven ability in building new Customer Success workflows and integrating with current business flows and technology solutions.
Experience working with brand image and promoting value through customer experience.
Must be able to communicate and foster positive business relationships with customers, teammates, and cross-functionally within the organization.
Should be comfortable conversing with technically competent customers about MPCH products and have a general understanding of APIs, cryptography, and key management concepts.
Accountability and personal organization are essential.
Experience in managing a diverse team and training individuals according to company standards.
Located and legally able to work in the US or UK.
Benefits:
Salary range $90-120k USD, dependent upon experience.
Stock options.
Opportunity to work with cutting-edge technology and make a real impact on a growing company.
Collaborative and supportive work environment.
To Apply:
Please submit your resume and cover letter directly via LinkedIn.
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Customer Success Manager jobs in , NY, United States
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