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AMBOSS GmbH
New York, NY, United States
Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and stud
Job Source: AMBOSS GmbHHeadX
, United States
Customer Support Specialist - fully remote (f/*/m) ** ** Working Location: Remote within USA, Australia, Canada, or New Zealand. Company Location and Currency: USA, USD$ Language: We operate internally and externally in English (US) Hours: The full-time schedule is 40 hours per week. Hours are 8 AM to 5 PM AEST (Australian Eastern) Level
Job Source: HeadXBerkshire Bank
, United States
Position : Customer Support Specialist Division: Retail Banking Department: Customer Support Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $27.00 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and
Job Source: Berkshire BankGallagher Bassett
Long Island City, NY, United States
Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit a
Job Source: Gallagher BassettNavigate
, NY, United States
**What we require** Until recently, the prevailing view assumed lorem ipsum was born as a nonsense text. It's not Latin, though it looks like it, and it actually says nothing, Before & After magazine answered a curious reader, Its words loosely approximate the frequency with which letters occur in English, which is why at a glance it looks pretty r
Job Source: NavigateReconstruct
, United States
The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to Owning all emails, requests and questions that come through the support channel Assessing each issue and understanding where it should be escalated Customer Success Man
Job Source: ReconstructTRM-International
, NY, United States
TRM International has a great opportunity to join a leading, global FinTech organisation which specialises in Trading. Our search is for a Customer Service Agent who can handle the challenges and fast pace associated with global financial markets. Working alongside our client’s global data engineering teams based in London, Sydney, Madrid, Singa
Job Source: TRM-InternationalCLEAResult
New York, NY, United States
Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with res
Job Source: CLEAResult, , United States
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support.
Responsibilities
Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing.
Customer inquiries will be handled over live chat and email.
Create collateral and training videos for new features.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Occasional night chat support
Requirements
2-3 years of customer service experience in SaaS
Ability to clearly communicate both verbal and written to customers.
Proven customer support experience or experience as a client service representative
Experience working with various systems such as, Intercom, ticketing systems, video software, etc.
Experience working with Django and Jira is a nice thing to have.
Ability to multitask, prioritize, and manage time effectively.
Looking for someone in the Eastern time zone preferably. Work hours are EST-based, so EST applicants or CST morning people are highly preferred
Benefits
100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Annual team offsite
Unlimited snacks, coffee, tea (in-house only)
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Customer Support Specialist jobs in , , United States
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