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HeadX
, United States
Customer Support Specialist - fully remote (f/*/m) ** ** Working Location: Remote within USA, Australia, Canada, or New Zealand. Company Location and Currency: USA, USD$ Language: We operate internally and externally in English (US) Hours: The full-time schedule is 40 hours per week. Hours are 8 AM to 5 PM AEST (Australian Eastern) Level
Job Source: HeadXAMBOSS GmbH
New York, NY, United States
Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and stud
Job Source: AMBOSS GmbHBerkshire Bank
, United States
Position : Customer Support Specialist Division: Retail Banking Department: Customer Support Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $27.00 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and
Job Source: Berkshire BankTopline Pro
New York, NY, United States
About Topline Pro We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro is co-founded by Nick Ornitz (CEO)
Job Source: Topline ProInfoTrack US
, United States
About InfoTrack InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious comp
Job Source: InfoTrack USAssignar
, United States
Remote-first role Mission driven tech company Fast growing, friendly and collaborative team About us We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to
Job Source: AssignarReconstruct
, United States
The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to Owning all emails, requests and questions that come through the support channel Assessing each issue and understanding where it should be escalated Customer Success Man
Job Source: ReconstructGallagher Bassett
Long Island City, NY, United States
Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit a
Job Source: Gallagher BassettNew York, NY, United States
Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
-Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
-401(k) with company match
-Paid vacation, sick, personal and parental leave time
-Paid Volunteer Time: giving back to our communities is important to us
-Employee Recognition Program - convert your recognition points into gift cards
-Employee Assistance Program - offers benefits to help you manage daily responsibilities
-Access to on-demand training courses to advance further in your career
Job Description
Please note - qualified candidates will live within New York state, preferably Upstate New York
We are looking for a talented individual...
To join our team as a Customer Support Specialist. Customer Support personnel perform Tier 1 and Tier 2 customer and contractor service related to program and systems. They provide guidance & mentoring to assist in resolving questions and issues. They may provide remote support utilizing various support tools, including over the phone, instant message/chat, etc., in accordance with established procedures, documenting issues and resolutions. They manage incidents and service requests using the defined incident management and request fulfillment process and systems. They may also work closely with other technical teams as remote hands or on projects performing troubleshooting and/or more in-depth assistance.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.
For this exciting career opportunity, you're a great fit if you can...
Perform day-to-day support interacting with users, resolving basic issues in a help desk environment
Provide a positive customer experience for users seeking support or training
Instruct users in the use of program systems
Follow all guidelines in the service & operating level agreements as well as operating procedures
Document issues, solutions and interactions accurately
Document issues and solutions through the creation of knowledge articles
Use expertise in customer service and technical knowledge to resolve issues
Answer queries by telephone, email, or within the ticket tracking system
Utilize available knowledge documents, conducts research, interacts with, and escalates to other support personnel to resolve issues
Maintain and updates records and tracking databases
Route complex issues to next level support quickly for further investigation when appropriate
Alert senior staff and/or management to recurring issues and patterns of issues
In this exciting career opportunity, you will have... High School Diploma Required
Associates degree, customer service experience and/or training preferred
Target Compensation
$22/HR
Compensation Range
$18.20 - $27.30
Currency
USD
Type
Hourly
Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Additional Job Description
CLEAResult continues to be committed to the health and safety of all employees, customers, partners and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees' health and safety while meeting client expectations remains our top priority.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
Customer Support Specialist jobs in New York, NY, United States
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