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HeadX
, United States
Customer Support Specialist - fully remote (f/*/m) ** ** Working Location: Remote within USA, Australia, Canada, or New Zealand. Company Location and Currency: USA, USD$ Language: We operate internally and externally in English (US) Hours: The full-time schedule is 40 hours per week. Hours are 8 AM to 5 PM AEST (Australian Eastern) Level
Job Source: HeadXBerkshire Bank
, United States
Position : Customer Support Specialist Division: Retail Banking Department: Customer Support Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $27.00 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and
Job Source: Berkshire BankInfoTrack US
, United States
About InfoTrack InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious comp
Job Source: InfoTrack USTopline Pro
New York, NY, United States
About Topline Pro We're building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro is co-founded by Nick Ornitz (CEO)
Job Source: Topline ProAssignar
, United States
Remote-first role Mission driven tech company Fast growing, friendly and collaborative team About us We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to
Job Source: AssignarCLEAResult
New York, NY, United States
Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with res
Job Source: CLEAResultNavigate
, NY, United States
**What we require** Until recently, the prevailing view assumed lorem ipsum was born as a nonsense text. It's not Latin, though it looks like it, and it actually says nothing, Before & After magazine answered a curious reader, Its words loosely approximate the frequency with which letters occur in English, which is why at a glance it looks pretty r
Job Source: NavigateSchooLinks
, United States
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support. Responsibilities Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing. Customer i
Job Source: SchooLinksNew York, NY, United States
Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before!
As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students around the world to make the most of AMBOSS and improve their experience with our platform based on their needs.
Why Customer Support at AMBOSS?
Customer Support plays an integral role in AMBOSS' mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you'll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.
If you're motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like you to make a real difference!
In the first 12 months, you will:
Strive to make a connection with our users by responding to their inquiries on different channels (Zendesk, phone, and social media)
Advise our users on how to have the best possible experience on our platform and strive to make a connection with them
Stay informed about product changes and rapidly learn information about the product to ensure the delivery of up-to-date information
Collaborate with the team to improve our product, customer experience, and internal processes
Identify and record customer feedback and update internal databases to help identify trends and assist in delivering this information to our team
Support process improvement, growth and marketing projects
Be involved in Customer Experience projects during quieter periods
You bring: Excellent written and verbal communication skills
Native-level Proficiency in English (a big plus if you speak Spanish, German, or Portuguese)
Outstanding problem-solving skills
Patience with complex or sensitive cases
Experience as a customer support specialist is a huge plus
Understanding the health care sector is a huge plus
Awesome person to work with :)
You enjoy: Providing personalized support to customers
Taking the initiative in identifying different sources of information
Exploring different online platforms & tools
Bringing accuracy and attention to detail
Being part of a dynamic and fun team!
Here is what your interview journey will look like: A 30-minute call with one of our Talent Acquisition Managers to get to know you, understand your career motivations, and give you more insight into the role and team;
A 45-minute interview with the Team Manager, to dive deeper into the role and assess your technical skills for the position;
A written technical assessment that you can complete independently
A 60-minute group interview, where you will have the chance to meet some members of the Customer Support Team, to learn more about your experiences and teamwork
A 30-minute call with the Director of Customer Support
Benefits
AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.
Check out all of our employee benefits below:
https://go.amboss.com/the-amboss-prescription-nyc
We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care - to everyone, everywhere.
Did we just describe your ideal next role? We encourage you to apply even if you do not meet all of the requirements.
Pay range: $45.000 USD
Customer Support Specialist jobs in New York, NY, United States
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