Carrier Sales Manager

Chicago, IL, United States

Who We Are

Arrive Logistics is one of the fastest-growing freight brokerage firms in the US, with over $2 billion in annual revenue and plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

As a Carrier Sales Manager, you will play a vital role in the development of our business as we grow into a top 5 North American freight brokerage. You will leverage your industry knowledge and high energy to coach, engage, and develop Carrier Sales Representatives of all tenures into high performing freight brokers, improve upon our existing carrier relationships, and strategically grow our capacity.

What You’ll Do Cultivate a high-performing, collaborative, and positive team culture by building sales skills through training, coaching, and providing actionable feedback.

Regularly conduct 1:1 meetings with Associate Manager to discuss: team performance, current challenges, team engagement, and to provide any coaching necessary on people management strategies/best practices.

Regularly conduct 1:1 meetings with Sales Reps of all tenures to discuss progress, successes, areas of improvement, and any additional support or resources needed.

Conduct quarterly career development conversations with Associate Manager and Sales Reps to discuss career growth interest, opportunities, potential, strengths, areas of improvement, and goals.

Proactive coaching and progressive performance management of all direct reports in alignment with the standard performance management process.

Partnership with ER to identify early talent, flight risks, and to consistently assess effort and performance metrics of direct reports.

Clearly communicate and champion organizational changes to your team. Explain the "why" behind the change and encourage an optimistic viewpoint.

Ensure all employees maintain a strong level of professionalism and intervene when necessary.

Assign stretch projects or tasks to direct reports to encourage engagement and provide developmental opportunities.

Partner with Coverage Manager on leading and driving performance for Coverage and Carrier Sales Representatives.

Strengthen Sales Representatives’ knowledge of the market and assist with pricing/negotiation as needed.

Supervise the development and maintenance of long-lasting relationships with reliable carriers, securing capacity, negotiating rates, and tracking freight.

Actively and consistently coordinate, communicate and cooperate with sales teams and managers to understand customer expectations and identify carriers to fulfill customer needs.

Oversee all aspects of the day-to-day carrier processes and workflow and escalate issues to Sr. Carrier Sales Manager as necessary.

Qualifications 4+ years of relevant sales experience in third party logistics. This can be at an asset or non-asset based company, but brokering experience is required.

Previous management experience is required.

Must complete Arrive Leadership Rise program.

Exceptional communication and interpersonal skills, both written and verbal.

Able to work collaboratively and cross-functionally with other team members to achieve results.

Proficient in the Microsoft Office suite; you can conduct analysis and create presentations independently.

Strong sense of urgency and ability to prioritize time-sensitive issues.

Supervisory Responsibility This position has supervisory responsibilities of Carrier Associate Manager(s) and 10+ Sales Representatives within the department.

The Perks of Working With Us Take advantage of excellent benefits, including health, dental, vision, and life coverage.

Invest in your future with our matching 401K program.

Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure.

Build relationships and take part in learning opportunities through our Employee Resource Groups.

Get recognized through our employee rewards program.

Leave the suit and tie at home; our dress code is casual.

Eat for free on Fridays…lunch is on Arrive! Snack and lunch options are also available daily.

Work in the heart of downtown Chicago, IL!

Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.

Sweat it out with local gym discounts or at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Get paid to work with your friends through our Referral Program!

Get relocation assistance - If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions!

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.

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