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It Help Desk

Hoboken

Job Description Job Description We're looking for IT Help Desk to support our Company's technical projects and issues. IT Help Desk is responsible for monitoring and understanding our customers' issues and will be in charge of managing troubleshooting. We are currently hiring a responsive and communicative IT Help Desk that has a passion and drive to be the best at what they do.

Compensation: $70,000

Responsibilities: Understand and solve customer technical problems over the phone or in-person as needs warrant

Conduct analysis and troubleshooting via telephone, email, and remote control for customer accounts in a timely fashion

Monitor and Troubleshoot backup or other regularly scheduled client work

Work within a ticketing system to track and escalate customer problems

Maintain a positive phone demeanor and ensure customer satisfaction

Perform remote maintenance as needed

Other duties as assigned

Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others

Spot themes and proactively work to solve them

Qualifications: Working in a fast-paced environment

Good written and verbal skills

Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory

Technical Aptitude

Desire to make people happy when you solve their computer problem

Solid attendance record

Technical Certification or Degree in Computer Science

About Company

eMazzanti is a leading IT Consultancy that is the # 1 MSP in the New York Metro Area. Built on a solid base of happy customers we continue to grow. A leading Cloud, Security, Infrastructure, and Managed Services provider, we need sales professionals to join our team immediately to keep up with demand.

As a Microsoft Gold 4-time Partner of the Year; an 8-time consecutive placeholder for Inc. Magazine’s fastest-growing privately held companies list; a 5-time WatchGuard Partner of the Year; NJ Biz Small Business of the Year, customers that want the best just find us.

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