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The Phoenix Group
new york city, ny
Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities: Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure Provides computer hardware and software technical support both in person and remotely to all end users Performs softwar
Job Source: The Phoenix GroupEnvision IT
united states
IT Support Analyst The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end
Job Source: Envision ITPomeroy
united states
We are currently seeking a System Administrator . The System Administrator will provide excellent service and meet client needs while offering effective technological solutions to the organization with a focus on Active Directory and M365 Administration. General Function: maintains, and troubleshoots required client software and hardware to per
Job Source: PomeroyClarity Technology Solutions
united states
** Please note the position is in Plain City, Oh and requires the person to be local to our office. Hours: Weekdays (8:30-5) Occasional evenings or weekends for customer migrations Client Demographics Small businesses: 20-100 employees Some travel required to clients located in Central Ohio, counties to include: Union, Delaware, Logan, Morrow, Fra
Job Source: Clarity Technology SolutionsConfidential
united states
Responsibilities: Field Services – Deskside Relevant Experience – 5+ Years Job Requirements / Key Responsibilities: Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software
Job Source: ConfidentialRussell Tobin
paramus, nj
The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months Plus Type: Contract to Hire Pay Rate Range: $20/hr -$25/hr on W2 (DOE) Descr
Job Source: Russell TobinLHH
united states
LHH Technology has partnered with an amazing non-profit organization whos mission centers around creating positive change within the community. They are seeking a entry level IT Specialist who will be responsible for basic computer networks, op systems and working with their users on a regular basis. Responsibilities Installs, configures, and mai
Job Source: LHHSystem Soft Technologies
united states
This role is 100% Remote. This is an IT Help Desk role for the HEALTHCARE Industry. Comments/Notes: 100% remote 6 month CTH (Will convert or extend depending on performance) 5 positions class starts in February 18/hr pay Job Description: Position Purpose The CSRM IS Technical Support Specialist serves as a resource and local primary point of cont
Job Source: System Soft Technologiesunited states
The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develop, administer, and maintain IT change, incident, and problem management systems, applications, tools, procedures, and knowledgebase; analyze, trend, and communicate IT service level performance metrics pertaining to system availability, trouble tickets, and service request activities; implement continuous process improvement to assure quality IT support services; maintain software, hardware and resources inventory.
DUTIES AND RESPONSIBILITIES
Plan, establish, implement, and administer IT policies, standards, procedures, measurements and controls.
Develop change management processes and regulate adherence.
Develop and implement a framework to address NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow.
Assist with development and maintenance of formal HelpDesk, NOC, and Site Support Desktop knowledgebase, policies and procedures for consistency and increased productivity.
Analyze Help Desk, NOC, and Site Support trends and provide continuous improvement and flexibility of the support function to assure service exceeds end user expectations.
Improve the efficiency of the Help Desk, NOC, and Site Support Specialist by arranging and/or presenting training sessions.
Manager technical projects within the support environment.
Supervise IT Command Center and Site Support teams to ensure timely and effective responses to user and business needs.
Conduct performance evaluations; make hiring and disciplinary decisions and salary recommendations.
Meet regularly with support staff to discuss deliverables, timelines, and documentation.
Oversee Helpdesk, Desktop, Application, and Infrastructure support problems and resolutions to determine trouble trends.
Monitor, alert, and report on IT system, service, and application performance metrics.
Manage trouble ticket and service request escalations to ensure timely resolution and/or fulfillment.
Communicate incident and root cause notifications to internal business units.
Provide management reports on IT system availability.
Develop and establish site support deployment and provisioning standards and procedures.
Work closely with department contacts on issues to improve customer relations and technical support.
Provide training on new hardware and/or software applications.
Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
Requirements
5 years experience in a Help Desk/ Desktop environment and a minimum of 3 years at the Manager or Supervisor level.
Experience managing a team of 10+ distributed people. At least 3 years of IT Management experience
Information Technology Support Manager jobs in united states
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