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Vooma
San Francisco, CA, United States
About The Role As the first Customer Success team member at Vooma, you’ll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences. You'll be the 'conductor' that coo
Job Source: VoomaSaasgrid
San Francisco, CA, United States
SaaSGrid is the first BI tool built specifically for SaaS companies. We integrate with CRMs, billing systems, general ledgers, and spreadsheets and calculate over 100 SaaS metrics, empowering companies to report their metrics with confidence. We help companies ditch complex spreadsheets, collaborate across teams, and make better decisions. Backed b
Job Source: SaasgridUnlayer
San Francisco, CA, United States
[Full Time] Customer Success Lead at Unlayer (United States) | BEAMSTART Jobs Customer Success Lead Unlayer United States Date Posted 12 May, 2023 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available About Unlayer Unlayer
Job Source: UnlayerPear VC
San Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. M
Job Source: Pear VCPump
San Francisco, CA, United States
Pump.co is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making Pump.co the go-to choice for businesses using the cloud. Responsibilities: Speak up for our customers inside Pump.co. Understand what they need and make
Job Source: PumpLiveRamp
San Francisco, CA, United States
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveR
Job Source: LiveRampLingrove
San Rafael, CA, United States
Are you ready to make a lasting impact? At Lingrove, we're revolutionizing the built environment with our eco-friendly, high-performance interior products. We're pioneering next-generation plant-based composites, offering superior alternatives to plastics and wood. We are looking for a Customer Success Lead with estimating experience to facilitat
Job Source: LingroveWatershed
San Francisco, CA, United States
About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
Job Source: WatershedSan Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover, Orby works behind the scenes to continuously learn from human feedback, becoming smarter with no coding involved.
The two founders have unparalleled domain knowledge and AI expertise - Bella Liu led AI product and business development teams at UiPath (enterprise automation leader) from the early stage to post IPO and Will Lu led the engineering teams at Google building successful enterprise AI products in the last decade. Throughout the beta development, Orby has partnered with some of the world's largest organizations to deploy the product and save users valuable time. They also hired world-class engineering, research, and design talent from Google, Microsoft, and Stanford who have extensive experience building cutting-edge technologies. Orby recently raised a Series A round from top VCs with a strong track record of backing category-defining companies.
Location: SF Bay Area
Responsibilities
Collaborate with the founders and initial GTM team to build the customer success function from the ground up and define the strategy and key success metrics
Have in-depth knowledge of the product, help customers solve problems and resolve complex issues
Understand customer's needs deeply, both on the technical side and and non-technical side
Define the onboard experience for a first-of-its-kind product and continuously improve it based on learnings
Proactively engage and support customers and can identify potential issues earlier
Creatively leverage data and metrics to help customers build the business case for expansion
Collaborate effectively with customer teams and internal stakeholders and be the liaison for everything related to customers
Build effective feedback loop to help product and engineering teams improve the product
We're Eager to Work with individuals Who want to join our mission to use AI to optimize efficiency and help people save time.
who embrace excellence and consistently deliver top-tier work.
who are Innovators and thrive on creative thinking and dare to tread new paths.
who take bottomline responsibility, ownership and drive results.
and are Team players of the highest integrity, who foster trust and honesty.
Where We Work We work in a hybrid model. During the week we're in the office three days a week. During the day we have core hours when everyone is expected to be available. We are currently hiring in Sunnyvale, CA, although we do sometimes make exceptions.
Minimum Qualifications Bachelor's degree in engineering or a related field.
7 years of experience in customer success, preferably in the tech or startup industry.
Proven track record of successful customer success execution
Excellent written and verbal communication skills
Preferred Qualifications Having worked in enterprise software industry (deal size $200K plus)
Having worked in customer success for AI or related emerging technologies
Having worked in early stage and fast growing startups
Having owned the customer success for large accounts, especially F500 accounts
Consulting or investment banking experience is a plus
MBA degree is a plus
Compensation We aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company.
Comp range: $140-170K. Generous equity.
We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.
If you don't think you meet all the criteria, but are still interested, please apply! Nobody checks every box, and we are looking for someone who is excited for the mission and has a growth mindset.
Customer Success Lead jobs in San Francisco, CA, United States
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