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Pear VC
San Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. M
Job Source: Pear VCVooma
San Francisco, CA, United States
About The Role As the first Customer Success team member at Vooma, you’ll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences. You'll be the 'conductor' that coo
Job Source: VoomaPear VC
San Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. M
Job Source: Pear VCUnlayer
San Francisco, CA, United States
[Full Time] Customer Success Lead at Unlayer (United States) | BEAMSTART Jobs Customer Success Lead Unlayer United States Date Posted 12 May, 2023 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available About Unlayer Unlayer
Job Source: UnlayerSaasgrid
San Francisco, CA, United States
SaaSGrid is the first BI tool built specifically for SaaS companies. We integrate with CRMs, billing systems, general ledgers, and spreadsheets and calculate over 100 SaaS metrics, empowering companies to report their metrics with confidence. We help companies ditch complex spreadsheets, collaborate across teams, and make better decisions. Backed b
Job Source: SaasgridProductboard
San Francisco, CA, United States
Job Description Productboard is seeking a Customer Operations Manager to support the Customer Success, Services and Support teams by building and maintaining processes and systems, providing reporting and analytics, facilitating internal enablement, and supporting inter-team collaboration and communication. While this role currently does not direc
Job Source: ProductboardLiveRamp
San Francisco, CA, United States
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveR
Job Source: LiveRampPump
San Francisco, CA, United States
Pump.co is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making Pump.co the go-to choice for businesses using the cloud. Responsibilities: Speak up for our customers inside Pump.co. Understand what they need and make
Job Source: PumpSan Francisco, CA, United States
About Watershed
Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York and London and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our go to market organizations are growing in size and complexity, and we’re looking for a highly motivated and experienced individual to join our Revenue Operations team. This individual will be responsible for driving our Customer Success Operations.
This individual will be responsible for partnering with Customer Success leadership to optimize strategy, process, and systems to ensure the efficiency and scalability of customer success operations. Success in this role depends on expertise in both strategy and operations, plus a desire to work in a dynamic and fast paced environment. The individual should be proficient in data analytics and understand how to translate insights into recommendations for a senior executive audience.
This position can be in our SF or NY office, or remote in the US.
You will:
Collaborate with cross-functional teams to optimize strategy, process, and systems to ensure the efficiency and scalability of customer success operations:
Retention strategy, organizational design, coverage, target setting, headcount, and capacity planning
Customer territory planning strategies and contribute to operational initiatives aimed at optimizing customer success within designated segments.
Responsible for an accurate Retention Forecast, including forecast methodology, analytics model, and running forecasting cadences
Design processes and workflows that delivers efficient and exceptional customer experience
Drive business requirements and implementation for customer success systems and tools, while ensuring consistency in global processes
Create comprehensive documentation and enablement representing our process, systems, and policies
Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Customer Success organization
Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind performance
Provide actionable recommendations and facilitate data-driven decisions with customer success leadership through exceptional business partnering and strategic thinking.
You have:
7+ combined of years experience in customer success operations, strategy and/or analytics; SaaS experience is a plus
Salesforce Certified administrator preferred, with 5+ years managing systems and tools for customer success organizations
Strong analytical skills with expertise in contextualizing SaaS sales performance indicators; experience building automated analytics and scorecards and complex models
Proven ability to communicate, at an executive level, actionable recommendations that links data to business implications
Experience with very large data sets across retention forecasting, white space analysis, customer usage and health
Strong relationship builder across functions and organizational levels
Desire to work in a fast-paced, challenging and exciting environment
The anticipated salary range is in addition to a total rewards benefit package including equity, health/dental/vision insurance, 401(k), unlimited paid time off, paid parental leave, fertility, and mental health programs etc.
Salary Range
$139,500—$180,000 USD
FAQ
Where does Watershed work?
We have hub offices in San Francisco, New York and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco / New York / London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.
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Customer success operations lead jobs in San Francisco, CA, United States
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