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Vooma
San Francisco, CA, United States
About The Role As the first Customer Success team member at Vooma, you’ll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences. You'll be the 'conductor' that coo
Job Source: VoomaSaasgrid
San Francisco, CA, United States
SaaSGrid is the first BI tool built specifically for SaaS companies. We integrate with CRMs, billing systems, general ledgers, and spreadsheets and calculate over 100 SaaS metrics, empowering companies to report their metrics with confidence. We help companies ditch complex spreadsheets, collaborate across teams, and make better decisions. Backed b
Job Source: SaasgridPear VC
San Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. M
Job Source: Pear VCPear VC
San Francisco, CA, United States
Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. M
Job Source: Pear VCLiveRamp
San Francisco, CA, United States
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveR
Job Source: LiveRampPump
San Francisco, CA, United States
Pump.co is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making Pump.co the go-to choice for businesses using the cloud. Responsibilities: Speak up for our customers inside Pump.co. Understand what they need and make
Job Source: PumpLingrove
San Rafael, CA, United States
Are you ready to make a lasting impact? At Lingrove, we're revolutionizing the built environment with our eco-friendly, high-performance interior products. We're pioneering next-generation plant-based composites, offering superior alternatives to plastics and wood. We are looking for a Customer Success Lead with estimating experience to facilitat
Job Source: LingroveWatershed
San Francisco, CA, United States
About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
Job Source: WatershedSan Francisco, CA, United States
[Full Time] Customer Success Lead at Unlayer (United States) | BEAMSTART Jobs Customer Success Lead Unlayer United States
Date Posted
12 May, 2023
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
6+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About Unlayer Unlayer is a cutting-edge content creation platform for designing stunning emails and landing pages. Our user-friendly, drag-and-drop builder empowers businesses and individuals alike to create professional, responsive designs without any coding knowledge. We cater to both B2B and B2C markets, offering unparalleled solutions for marketing teams, agencies, freelancers, small businesses, and enterprises.
We are currently looking for an experienced, proactive, and dedicated Customer Success Lead to join our team. This remote position gives you the flexibility to work from anywhere in the world. As a Customer Success Lead, you will be instrumental in ensuring our clients achieve their desired outcomes, driving customer satisfaction, and promoting long-term partnerships.
Key Responsibilities Develop and execute tailored customer success strategies to maximize client satisfaction, adoption, and retention.
Onboard new customers, providing training and guidance to help them get the most out of the Unlayer platform.
Proactively identify potential issues and collaborate with cross-functional teams to resolve them in a timely manner.
Conduct regular check-ins with clients, monitoring their progress and identifying opportunities for upselling or expansion.
Serve as the primary point of contact for assigned customers, addressing any concerns or queries and providing expert product knowledge.
Collaborate with the Sales and Marketing teams to identify new business opportunities and contribute to revenue growth.
Collect and analyze customer feedback to inform product enhancements and drive continuous improvement.
Develop and maintain a deep understanding of the Unlayer platform, as well as industry trends and best practices.
Requirements 8 to 10 years of experience in customer success, account management, or customer support role, preferably within the SaaS industry.
Proven track record of consistently meeting or exceeding customer success KPIs and targets.
Exceptional communication and interpersonal skills, with the ability to build strong relationships and establish trust.
Self-motivated, with a results-oriented mindset and the ability to work independently.
Demonstrated problem-solving skills and the ability to think critically.
Proficiency in using CRM tools, such as Salesforce, Intercom or HubSpot.
Familiarity with content creation platforms, email marketing, and digital marketing is highly desirable.
Capacity to think strategically and to lead.
What We Offer Competitive salary and benefits package, commensurate with experience.
Opportunity to join a rapidly growing startup and make a tangible impact on its success.
Flexible, remote work environment that fosters collaboration and innovation.
A supportive and inclusive company culture that values professional growth and development.If you are passionate about customer success and excited by the prospect of joining a dynamic, innovative company, we would love to hear from you.
About Unlayer Unlayer makes embeddable email and web editing software. Company Size: 11 - 50 People Year Founded: 2017 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Customer Success Lead jobs in San Francisco, CA, United States
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Please refresh the page and try again.
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