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Pear VC
San Francisco, CA, United States
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Job Source: Pear VCSaasgrid
San Francisco, CA, United States
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Job Source: SnapprPump
San Francisco, CA, United States
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Job Source: PumpWatershed
San Francisco, CA, United States
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Job Source: WatershedSOCIAL GLASS INC
San Francisco, CA, United States
Benefits: Health insurance Opportunity for advancement Paid time off We are seeking a dedicated and results-oriented professional to join our Marketplace Sales team. As the Marketplace Activation Lead at GLASS, you will play a pivotal role in driving customer acquisition and adoption of our government marketplaces. You will leverage your proven
Job Source: SOCIAL GLASS INCDatavant
San Francisco, CA, United States
Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more
Job Source: DatavantSan Francisco, CA, United States
About The Role
As the first Customer Success team member at Vooma, you’ll be working closely with the founders to ensure our customers are wildly successful. The Customer Success Lead will help craft our customer-success strategies & build out the department in an effort to deliver excellent customer experiences. You'll be the 'conductor' that coordinates with customers and the Vooma team to get customer problems solved and make sure they’re having an amazing experience with our product and company.
Objective of the role
Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of Vooma's products and services
Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer-success metrics and data as directed
Champion a culture of customer love in the company
Work closely with Sales department to ensure seamless transition into the Vooma client base
Provide prioritized customer feedback to product and engineering
Responsibilities
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Required Skills And Qualifications
Three to seven years of experience in customer success, client services or account management
Strong skills in verbal and written communications, strategic planning, and project management
Experience in logistics
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Attributes
Anything it takes mentality
Sweats the details
Continuous improvement mindset
Service orientation
Extremely organized
Benefits
The rare opportunity to join a formidable team to build an enduring company, in person, as a first 10 employee
Competitive salary and equity packages
Flexible working hours & unlimited PTO
Health, dental, and vision insurance
This role is based in person in San Francisco, CA (not remote).
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Customer Success Lead jobs in San Francisco, CA, United States
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