Director of Sales

, MD, United States

Job Description Summary

The Director of Sales (DOS) develops and directs the total sales and marketing strategy of the hotel to ensure that occupancy, average daily rate and market share goals are achieved. This includes creating specific revenue, sales and marketing strategies and tactical plans. Hotel performance results are monitored and adjusted to current market conditions to stay nimble and react advantageously to competitors. The DOS will work directly with the General Manager and the Regional leadership team to identify specific extended stay strategies and tactics to drive revenue according to the hotel’s seasonal demand. The DOS will work with the Global Sales Team, and may work with Sonesta’s Marketing, and Revenue Management department, at the direction of the GM and RDS, to leverage national brand strategies at the local level. Job Description

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Man a ge according to the Sonesta G.U.E.S.T. standards and instill a passion for custome r service in all associates of the hotel.

Develop and maintain relationships with key clients in order to pr oduce extended stay room sales by r egularly sell ing hotel rooms through direct client contact at their place of business .

Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Create room allocation and pricing strategies for all Local Negotiated Accounts, collaborate with the General Manager and Regional Revenue Manager for counsel as needed.

Achieve budgeted revenues and personal/team sales goals , and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan, and other assigned financial plans which support the overall objectives of the hotel. Produce regular reports and sales forecasts.

Work as part of the senior leadership team of the hotel to positively impact the effectiveness of the operation of the hotel.

If managing other Sal es employees , hiring and evaluating the appropriate sales people for the hotel, direct ing the day-to-day activities of the team, plan ning , organiz ing and assign ing work, develop ing and communicat ing strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Advise staff of formal policies and procedures.  Manage all human resources-related actions in accordance with Company rules and policies.

Independently c reate and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods . Monitor sales activities and performance to ensure actual sales exceed the established revenue plan.

Analyze current/potential market and sales trends . C oordinate all activities to maintain and increase revenue and market share through added business volume and increased rate s .

Coordinate with other hotel-level departments to facilita te services agreed upon by the Sales O ffice and prospective clients.

Develop and maintain positive relationships with officials and representatives of local community groups. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the Corporate Communications as necessary.

Prepare Weekly/Monthly reporting on account, individual, segment, and tier production.

Act as “Manager on duty” as required.

Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.

Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned .

QUALIFICATIONS AND REQUIREMENTS :

Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.

Three years of previous hotel sales experience strongly preferred .

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Professional verbal and written communication skills.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

Ability to prioritize and organize work assignments.

Problem solving, reasoning, motivating, organizational and training abilities.

Exper ience with Microsoft Office, Opera and Automated Sales S ystems preferred.

Ability to travel including some overnight travel is required .

Valid driver’s license required.

Frequently standing up, bending, climbing, kneeling, and moving about the facility .

Carrying, lifting or pulling items weighing up to 25 pounds.

Frequently handling objects and equipment .

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as e xempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

Sonesta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

About Us At Sonesta , we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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