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Customer Success Manager

Newark, NJ, United States

Customer Success Manager (Remote)

United States of America $125,000–$150,000

OTE

*This post was created on behalf of one of Bravado’s clients.

Our client is committed to enabling individuals and organizations globally achieve more with their international customer support team. This team is looking to hire a customer success manager that will play a crucial role in bringing scale, agility and cross-solution coverage to global accounts. Our client is focused on executing strong and effective digital transformation strategies to set their customers on a path towards success.

Location: United States of America (Remote)

In this role, you will:

- You will drive success through empowerment, modeling our culture, embodying values, and practicing leadership principles.

- Coach teams in defining objectives, enabling success, and fostering adaptability.

- Care for attracting and retaining great talent, understanding individual capabilities, and investing in growth.

- Lead by example in owning operational executive relationships with key customers, partners, and internal contacts.

- Ensure customers recognize planned value, manage potential issues, and expand relationships for cross-sell and upsell opportunities.

- Identify and influence key customer stakeholders, ensuring satisfaction with agreed-upon objectives and outcomes.

- Collect feedback to identify customer patterns, pain points, and expectations, prioritizing resource efforts accordingly.

- Guide the team in mobilizing resources, supporting customer adoption, and delivering and articulating customer value for business growth.

Minimum Requirements:

- 3+ years relevant work experience within customer industry

- 3+ years people management experience

- Business level fluency to read, write and speak English

- Bachelor's Degree/Master's Degree

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Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.

Why can’t I see the name of this specific company?

Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.

Why do I have to join Bravado to apply?

Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.

I want to work for Bravado!

That’s great! You can find our internal job postings using the link below:

https://boards.greenhouse.io/bravado

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Customer Success Manager jobs in Newark, NJ, United States

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