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Texans Can Charter Schools
Austin, TX, United States
We are currently looking for a Field Technical Support Engineer I to join our San Antonio & Austincampus. If the following opportunity sounds like the right fit for you, please apply. Primary Purpose: Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop net
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Applications will be accepted beginning
Wednesday, October 25, 2023 12:00 AM
(Central Standard Time)
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Field Technical Support Engineer I Job Description
We are currently looking for a Field Technical Support Engineer I to join our San Antonio & Austincampus. If the following opportunity sounds like the right fit for you, please apply.
Primary Purpose:
Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop networking problems and help our customers install applications and programs, etc.
Qualifications:
Bachelor’s degree in related field, preferred
Certification in Microsoft, Google, CompTIA Network+, or similar technologies is a plus
Experience:
Minimum of 1-year experience as a Helpdesk / Service Desk technician, or as a Field Service Technician working with computer technology
Required Knowledge
Proven work experience as a Technical Support Engineer, Field/Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows 10, Active Directory, Google Apps, and diverse desktop networking environment.
Good understanding of computer systems, mobile devices, wireless technology and other tech products
Ability to diagnose and troubleshoot technical issues
Familiarity helpdesk software (eg. Zendesk, Zoho, etc.)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Deliver campus-based computer technical support services for staff and students as required.
Diagnose and troubleshoot hardware and other technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. Network Engineers)
Ensure all issues are properly logged and updated
Prioritize and manage several open issues at one time
Prepare accurate and timely reports as requested
Supervisory Responsibilities:
None.
Equipment Used :
Computers, telephone and peripherals
Mental Demands/Physical Demands/Environmental Factors:
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting: Moderate lifting and carrying of equipment up to 50lbs
Environment: Occasional prolonged and irregular hours; occasional districtwide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
TEXANS CAN ACADEMIES is an Equal Opportunity Employer
Primary Location Texans Can Academies - Austin, 2406 Rosewood Avenue, Austin TX 78702
214-944-1985
214-944-1951
#J-18808-Ljbffr
Field Technical Support Engineer I jobs in Austin, TX, United States
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